General Manager

Location: Oxford Street, London

Salary: DOE

Job Type: Full time

Contract Type: Permanent

Working Conditions: Flexibility is essential, working a mixture of daytime/evenings and weekends weekly.

Activate is a live-action high-tech gaming adventure, designed to challenge all skill levels. We simply supply the experience, you bring the action. Enter the game where you become the player in the world’s first active gaming facility. Jump, climb, problem-solve and laugh, as you and your friends move between challenges. Each dynamic game room has interactive technology that reacts in real time, ensuring an adrenaline-filled adventure.

Activate is coming to Oxford Street, London. We are now recruiting for a General Manager to lead our operation! Please be advised this role will commence in a few months’ time – this will be discussed further if you are progressed to pre-screening stages.

Are you bubbly, energetic and hands-on? Do you like to coach and mentor your team? Can you lead by example? Do you love gaming? Do you love competition? If so, you’re in the right place!

Job Overview:

Reporting into the Regional Manager and with circa 20-40 direct reports, you will lead, inspire and create an environment where we Create Unforgettable Experiences One Guest at a Time for the thousands of visitors that you will welcome into your venue, with a very clear mindset where the safety of our team members and our guests is our highest priority.

Key Measure of Success:

• The maintenance and ongoing improvement of the Company’s guest experience and feedback performance.
• The rigorous adherence to all applicable health and safety standards, with particular emphasis upon standard operating procedures, team member training, and operational performance monitoring.
• The achievement of the Company’s business Key Performance Indicators including revenue targets, bounce numbers, operating costs, and overall budget management.

Duties And Responsibilities:

• You will thrive in a multi-function, fast-paced, high footfall environment where being hands-on is an essential part of your role.
• Follow the venue’s opening and closing operational directives along with all other operational daily, weekly & monthly objectives as per the operational platform.
• You will lead the way when it comes to getting stuck in and showing your team what a leader you are.
• You will enjoy partnering your Assistant General Manager in recruiting, coaching, developing and mentoring your teams.
• Guest experience is at the heart of what we do, so the ability to be face to face with your guests when needed most is an absolute must.
• You will have a strong head for numbers with real commercial awareness and spot every opportunity to increase revenue and create business plans!
• The Health & Safety of our teams and guests is our highest priority and as such this will always be at the top of your agenda when coaching and leading the team in day-to-day park operations.
• To ensure that the venue maintains appropriate accident, incident, and associated contingency management arrangements, including test drills and staff training.
• To manage the day-to-day maintenance and ongoing improvement of the venue’s overall presentational standards, internally and externally.
• To manage the effective and efficient operation of the venue’s overall premises and facilities management resources. This includes planned preventive and breakdown maintenance of building, plant, equipment, the operation of the catering and guest party services, and active management of all required inspection regimes.
• You will need to be a great communicator to your teams and your guests, ensuring all feedback is dealt with promptly & professionally.
• You will be adaptable, resilient, smart, full of integrity and a real role model.
• Take the lead in the operation of the venue’s team member performance management arrangements, including the effective operation of the probation period scheme, and any individual casework (for example, attendance, punctuality, sickness, maternity/paternity etc, discipline, grievance, etc) management, as required.
• You will create and maintain an exciting and energetic workplace for your teams and a safe, fun-filled, exciting immersive gaming experience for all of our guests.
• Speak to every team member on each of your shifts.
• To fulfil the role of Company Ambassador, both as a stakeholder in the Flip Out UK Group Store network, and also in leading & developing the park’s local community engagement programme.
• As with many roles, you will be required from time to time to work above and beyond your contracted hours owing to the demand of the business, its guests and team members.
• Top the charts for our NPS, Mystery Shop and Reviews!

Qualifications/Skills:

• Management experience within the leisure/hospitality industry.
• Tech-Savvy.
• Strong H&S and risk assessment knowledge.
• Good HR knowledge.
• Sound financial understanding.
• Excellent Business Acumen.

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