Summer Enrolment Assistants in Guildford

About the role: We are looking for temporary Summer Enrolment Assistants to support our Admissions teams across the summer, the busiest part of the academic year. As the first point of contact for new learners, you'll be welcoming and guiding them through each stage of the enrolment process - whether face-to-face or by email. You'll offer clear, friendly support with completing online forms, answering questions about courses, and providing guidance on key steps such as right-to-study checks and bursary applications. Once students have started their enrolment, you'll move into the administrative side of the process - accurately reviewing and processing their information using our internal systems. This part of the role requires attention to detail, a good understanding of college policies and procedures, and the ability to manage tasks efficiently and independently. You'll be part of a well-established and approachable team that works collaboratively to ensure all students receive an excellent experience from start to finish.

These opportunities are on a casual basis, averaging 35 hours per week, from the end of July until mid-September 2025, to support our main student enrolment period. Training will be provided to help you build the knowledge needed to support students confidently and carry out the administrative elements of the role to a high standard. Training will take place from the 28th of July 2025, and attendance will be required so you're ready to start the role.

Key responsibilities include:

• Welcoming and supporting students through the full enrolment journey
• Assisting with online enrolment and ensuring all required documents are completed correctly
• Carrying out ID and eligibility checks, including right-to-study verification
• Providing accurate information about bursaries and support available
• Processing enrolment data using internal systems with accuracy and care
• Working closely with other teams to resolve queries and ensure a smooth student experience

This is a great opportunity to join a welcoming team in a role where your work truly makes a difference. If you enjoy working with people, have a strong sense of responsibility, and are keen to be part of a vibrant and student-focused environment, we'd love to hear from you.

Roles are available at our Guildford and Merrist Wood colleges. In-person interviews will take place during the week commencing 2nd June 2025.

What do you need to be successful as an Enrolment Assistant at Activate Learning?

You will have a positive mindset and a commitment to providing excellent customer service. Strong personal organisation and communication skills are required for this role. IT skills are essential, along with the ability to use Microsoft Office applications. Ideal candidates will also have a familiarity with CRM systems or other systems involved in student recruitment, and experience working with data. This is a fast-paced environment, and as a team, we will handle a large volume of enquiries. We are looking for candidates who are self-motivated, and have a flexible approach, with a proactive attitude to problem solving and the ability to work to deadlines.

Who we are: Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning. We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.

When you work for Activate Learning, you're working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone. Together, we will bring out the best version of yourself.

Why work with the Activate Learning Group?

Activate Learning Group Employee Benefits:

• Monthly Staff Appreciation Awards: Celebrating staff for their dedication and accomplishments aligned to our award-winning Learning Philosophy.
• Wellbeing & Resources Groups: Comprehensive range of resources, guides and tools to support staff wellbeing.
• Company benefits: Including free eye tests and will writing, plus access to a Health Cash Plan covering optical, dental, health screening, and therapy treatments for you and your dependents.
• Learning and Development: Continuous opportunities for professional growth and skill enhancement through our in-house L&D team.
• Teaching Support: Tailored induction and development programs for teaching staff.
• Pension Schemes: Teacher and Local Government pension schemes for Activate Learning staff.
• Generous Annual Leave: Up to 6 weeks paid leave.
• Flexible Working: Options include hybrid and remote, term time only, and flexible working patterns.
• Competitive salaries: Annual incremental progression and a twelve point pay scale for teachers.
• On-Site Facilities: Free parking at all campuses, refectories, hair and beauty salons & gym access.

For a comprehensive list of all of our benefits please visit our work-with-us/wellbeing-and-benefits page.

Applicants should apply at the earliest opportunity, closed vacancies will prevent application form submission. Applications are reviewed and shortlisted on a rolling basis, we reserve the right to interview, appoint and close adverts. Activate Learning is committed to safeguarding and expect all our staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level. Applicants must be eligible to work in the UK, we do not sponsor work permits. Work permits from other organisations are unacceptable as proof of right to work in the UK. Applications are encouraged from all candidates who meet or exceed minimum criteria, regardless of age, disability, gender, orientation, race, religion or ethnicity. Activate Learning are committed to employing people with disabilities and will ensure our recruitment process is inclusive and accessible. If you require any reasonable adjustments either at application or interview stage please contact the talent team directly.

Note: Some positions may require a legally mandated health surveillance check for exposure to hazardous conditions.