Activate Learning is seeking a Deputy Contact Centre Manager to lead the Reading College contact centre, reporting to the Group Contact Centre manager. The role focuses on delivering outstanding customer experiences, coaching advisers, and ensuring targets and quality standards are met.
It is a full-time maternity cover role based on-site at Reading College. You will guide the team to provide admissions services, support with inquiries and enrolments, and contribute to continuous improvements in
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Senior Contact Centre Leader: Maternity Cover in Reading employer: Activate-Learning-1
Activate Learning is an exceptional employer located in Blackbird Leys, offering a supportive and inclusive work culture that prioritises employee development and wellbeing. With generous annual leave, a robust pension scheme, and tailored professional growth opportunities, we empower our staff to thrive both personally and professionally. Join us to be part of a transformative educational environment where your contributions are valued and celebrated.
