At a Glance
- Tasks: Be the friendly face of our Bodyshop, delivering top-notch customer service and managing logistics.
- Company: Join a fast-growing company recognised in the Sunday Times 100.
- Benefits: Enjoy 33 days holiday, career growth, and a supportive work environment.
- Other info: Dynamic role with opportunities for professional development and a positive workplace culture.
- Why this job: Make a real difference by helping customers and being part of an exciting team.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 24000 - 30000 £ per year.
Location: AAR Tunbridge Wells, 3 Stag Road, Tunbridge Wells, TN2 3BQ
Hours: 42.5 hours a week
Due to company growth and expansion we’re looking for a Customer Service Advisor to be part of our success story.
Great career development opportunities – grow with us.
Role Overview:
First point of contact for customers and colleagues visiting the Bodyshop. Responsibilities include greeting customers, issuing courtesy cars, liaising with the workshop and updating customers.
Key Responsibilities:
- Responsible for the reception area, including greeting customers and providing a positive and welcoming experience.
- Deliver exceptional customer service.
- Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars.
- Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines.
- Regularly update the customer with progress on their repair.
- Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs.
- Process payments and issue invoices.
- Supporting with handling complaints in line with Company policy.
- Adhere to all company policies, procedures, and service level agreements.
- Knowledge and compliance with Health and Safety regulations.
Skills and experience:
- Strong attention to detail.
- Ability to deal professionally with the issues that arise.
- Excellent communication skills in all areas, including by telephone, email and in face-to-face situations.
- Computer literate.
- Ability to understand, implement and review complex processes.
- Proactive.
- Ability to organise time and resources.
- Good time management and prioritisation skills.
- Handling confidential information.
Benefits:
33 days holiday (including)
Remote Customer Service Advisor in Woking employer: Activate Group Limited
Join a dynamic and rapidly growing company recognised as one of Britain's fastest-growing private firms, where your role as a Remote Customer Service Advisor will be pivotal in delivering exceptional service to our valued customers. With a strong emphasis on career development, you will have the opportunity to grow alongside us while enjoying a supportive work culture that prioritises employee well-being and offers generous benefits, including 33 days of holiday. Located in the vibrant Tunbridge Wells, you will be part of a team that values collaboration and excellence, making every day at work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service Advisor in Woking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Activate Group Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Activate Group Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Service Advisor in Woking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Activate Group Limited:Your cover letter is your chance to shine! Tell us why you want to work at Activate Group Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Activate Group Limited!
How to prepare for a job interview at Activate Group Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
