At a Glance
- Tasks: Lead tech operations, drive innovation, and enhance collaboration in a dynamic environment.
- Company: Join Activate Group, a fast-growing tech company with a supportive culture.
- Benefits: Enjoy 33 days holiday, health cash plan, life assurance, and free breakfasts.
- Other info: Be part of a team that celebrates success and supports your career growth.
- Why this job: Make a real impact by improving systems and processes for better customer outcomes.
- Qualifications: Proven leadership in tech operations, cloud platforms, and strong problem-solving skills.
The predicted salary is between 63000 - 77000 £ per year.
Location: Halifax or Peterborough / hybrid
Department: IT Support
Involve the right people early, communicate openly and respectfully, and create an inclusive culture of learning and collaboration. Strive for Better – champion innovation and challenge outdated thinking; create space for experimentation, use insight and data to inform direction, welcome constructive challenge, and continuously improve ways of working. Make It Happen – take full accountability for decisions and outcomes; make timely, well‑judged decisions even with limited information, set clear direction, remove barriers before they escalate, and deliver high‑quality results at pace.
Skills and experience
- Proven experience in a senior platform, infrastructure, or DevOps leadership role, ideally in SaaS, InsurTech, or B2B technology, including ownership of IT infrastructure and service desk functions in a multi‑site environment.
- Management experience.
- Strong track record of building and scaling cloud‑native platforms (Azure, OCI, AWS, or similar), with deep technical knowledge of server and cloud infrastructure (Microsoft 365, Azure/Entra ID), virtualisation, networking (LAN/WAN, Wi‑Fi, VPN, firewalls), endpoint management (e.g. Intune), and backup/DR technologies.
- Deep expertise in Kubernetes, cloud networking, CI/CD pipelines, infrastructure as code, and platform security.
- Experience leading site reliability engineering (SRE), monitoring, observability, and performance optimisation (load times, application speed, latency management).
- Experience providing senior‑level escalation support for complex infrastructure, firewall, networking, and systems issues.
- ITIL Foundation certification (or above) and hands‑on experience with ITSM platforms and reporting.
- Solid understanding of cyber security controls and compliance frameworks (e.g. Cyber Essentials, ISO 27001, GDPR), patching, and access management.
- Experience managing third‑party IT suppliers, contracts, and licensing.
- Data‑literate, comfortable building KPI and SLA reporting (e.g. Excel, Power BI).
- Hardworking and can‑do attitude.
- Solution‑orientated looking to get to the bottom of an issue and use initiative.
- Flexible and ready to support after working hours.
Benefits
- 33 days holiday, including bank holidays.
- Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check‑ups.
- Enhanced maternity, paternity, adoption and shared parental pay.
- Life assurance at three times your basic salary.
- Free breakfasts and fresh fruit.
- Birthday surprise for everyone.
What you can expect from us
At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively. Every role at Activate Group is aligned to our wider business vision and purpose – making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customers and partners. We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company‑wide celebrations. We’ll also support your ongoing development through regular feedback and career planning. Whether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.
A bit about us
Activate Group is a fast‑growing business approaching 1,000 team members nationwide. We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield. We manage every step of the repair journey – repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK‑wide network of trusted independent repair partners. We also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.
We’re Hiring: Head of Technology Operations employer: Activate Group Limited
ACTIVATE GROUP LIMITED is an exceptional employer located in Glasgow, offering a supportive work culture that values employee contributions and fosters professional growth. With benefits such as 33 days of holiday, night shift allowances, and life assurance, we ensure our team members feel valued and secure while playing a crucial role in delivering high-quality vehicle repairs.
