At a Glance
- Tasks: Valet customer and courtesy vehicles to a high standard, ensuring excellent customer service.
- Company: Join a fast-growing team at Activate Accident Repair, dedicated to making bad days better.
- Benefits: Enjoy 33 days holiday, health cash plan, life assurance, and birthday surprises!
- Other info: Be part of a culture that celebrates success and values teamwork.
- Why this job: Kickstart your career in a supportive environment with real opportunities for growth.
- Qualifications: Full driving licence, logistics experience, and exceptional communication skills required.
The predicted salary is between 20000 - 25000 € per year.
Department: Activate Accident Repair
Location: AAR Tunbridge Wells, 3 Stag Road, Tunbridge Wells, TN2 3BQ
Hours: 45 hours per week (Mon-Fri)
Salary: We are proud to say, We are a Real Living Wage Employer.
We’re looking for a Vehicle Valeter to join our team, and play a key role at Activate Accident Repair Tunbridge Wells. Activate Group is a growing UK business approaching 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.
Role Overview: Valeting of customer and courtesy vehicles, dealing with customers in a professional manner, ensuring high standards of customer service.
Key responsibilities:
- Ensuring all vehicles are washed, vacuumed, cleaned and polished using the approved materials and equipment in order to present to the customer.
- Where necessary, clean upholstery and carpets and when requested to do so steam clean engines and engine compartments.
- Cleaning vehicles (customer and courtesy cars) ready for customer collection to a standard that reinforces the customers feeling that they have received first class service.
- Report any accidents, incidents to your Bodyshop Manager without delay.
- Confirm any damage or cleanliness issues with reception team.
- Notify customer and reception when a delay is imminent.
- To be aware of and adhere to all the Housekeeping and Health and Safety regulations and policies applicable to your position and working environment.
- Complete necessary office paperwork - fuel and drivers log.
Skills and experience:
- Full driving license with the correct classification to carry out duties.
- Logistics experience.
- Experience of vehicle appraisal.
- Exceptional communication and customer service skills.
- Interpersonal and communication skills should be excellent standard.
- Attention to detail.
- The right attitude to get the job done.
- Time management at each booking is essential.
Benefits:
- 33 days holiday (including bank holidays).
- Annual pay review.
- Personal health cash plan – claim back the cost of things like dentist and optical check ups.
- Enhanced maternity / paternity / adoption / shared parental pay.
- Life assurance: three times basic salary.
- Free breakfasts and fruit.
- Birthday surprise for everybody!
What you can expect from us: At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively. Every role at Activate Group is aligned to our wider business vision and purpose – making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners. We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning.
A bit about us: Activate Group is a fast-growing business approaching 1,000 team members nationwide. We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield. We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners. We also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.
Our purpose & values: Our purpose underpins everything we do: Make someone’s bad day better. Our values define how we work with our team members, customers and suppliers: Make it happen – Be accountable. Take the initiative, work fast, and do a great job. Strive for better – Be bold. Challenge the norm - make small improvements often. Win together – Be a team player. Win together, learn together, respect each other.
Vehicle Valeter employer: Activate Group Limited
At Activate Group, we pride ourselves on being a Real Living Wage Employer that values our team members and fosters a supportive work culture. As a Vehicle Valeter in Tunbridge Wells, you'll enjoy generous benefits such as 33 days of holiday, a personal health cash plan, and opportunities for career development within a fast-growing company. Join us to be part of a team that celebrates success and is dedicated to making someone's bad day better.
StudySmarter Expert Advice🤫
We think this is how you could land Vehicle Valeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Activate Group. Understand their values and how they make someone's bad day better. This will help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on showcasing your exceptional communication skills and attention to detail, which are key for a Vehicle Valeter.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional. It shows you care about the role and respect the company's standards. Plus, it gives a great first impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Vehicle Valeter
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Vehicle Valeter role shine through. We want to see that you’re excited about the opportunity to work with us and contribute to our mission of making someone’s bad day better.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back on showcasing your logistics experience and customer service skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us quickly understand why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Activate Group Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Vehicle Valeter inside out. Familiarise yourself with the key responsibilities like cleaning and valeting vehicles to high standards. Being able to discuss specific techniques or products you’ve used will show your expertise and commitment.
✨Show Off Your Customer Service Skills
Since this role involves dealing with customers, be prepared to share examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this will resonate well with the company's values.
✨Demonstrate Attention to Detail
As a Vehicle Valeter, attention to detail is crucial. During the interview, highlight instances where your meticulous nature made a difference. Whether it’s spotting a minor flaw in a vehicle or ensuring every inch is cleaned, showcasing this skill can set you apart from other candidates.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
