Job title: Customer Service advisor Location: AAR Tunbridge Wells, 3 Stag Road, Tunbridge Wells, TN2 3 BQ Hours: 42.5 hours a week Due to company growth and expansion we’re looking for a Customer Service Advisor to be part of our success story. **Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies.**Great career development opportunities – grow with us. Role Overview: First point of contact for customers and colleagues visiting the Bodyshop. Responsibilities include greeting customers, issuing courtesy cars, liaising with the workshop and updating customers. Key Responsibilities: Responsible for the reception area, including greeting customers and providing a positive and welcoming experience. Deliver exceptional customer service. Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars. Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines. Regularly update the customer with progress on their repair. Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs. Process payments and issue invoices. Supporting with handling complaints in line with Company policy. Adhere to all company policies, procedures, and service level agreements. Knowledge and compliance with Health and Safety regulations. Skills and experience: Strong attention to detail. Ability to deal professionally with the issues that arise. Excellent communication skills in all areas, including by telephone, email and in face-to-face situations. Computer literate. Ability to understand, implement and review complex processes. Proactive. Ability to organise time and resources. Good time management and prioritisation skills. Handling confidential information. Benefits 33 days holiday (including
Remote customer service advisor in Thetford employer: ACTIVATE GROUP LIMITED
Activate Group is an exceptional employer located in Newcastle, offering a vibrant work culture that prioritises employee well-being and development. With generous benefits such as 33 days of holiday, a quarterly bonus scheme, and a personal health cash plan, employees are rewarded for their hard work while being part of a supportive team that celebrates success and fosters growth. Join us to make a meaningful impact in a role that truly contributes to improving our customers' experiences.
