IT Support Technician in Peterborough

We’re looking for an IT Support Technician to be part of our success story. Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies. Great career development opportunities – grow with us.

About the role

As an IT Support Engineer, you will be responsible for delivering advanced technical support to ensure the efficient resolution of IT issues for internal and external users. This role involves troubleshooting and resolving hardware, software, and network-related problems, as well as providing support for IT infrastructure, system administration, and security. You will play a key role in maintaining the stability and performance of the IT environment by identifying trends in recurring issues, implementing solutions, and collaborating on key improvement projects. You will also work closely with third-party vendors and service providers to ensure continuity of service. In this position, staying updated on emerging technologies is essential, as you will be involved in implementing new tools and processes to optimize IT operations. A proactive approach to problem-solving and strong communication skills are required to ensure end-user satisfaction and seamless IT operations. This role is based in the Peterborough office, with occasional opportunities to work on key infrastructure and network projects.

Responsibilities

• Providing in person and remote IT queries and support on workstation, telecoms and applications across all AGL UK based sites in a timely fashion.
• Act as a point of contact for internal staff, triaging and prioritising incoming support requests via phone, email, or ticketing system.
• Log incidents and service requests, ensuring accurate documentation and resolution tracking.
• Recognise critical issues and maintain communication with stakeholders.
• Installing software and patches across workstations.
• Assist in routine maintenance tasks, such as updating software applications, running system diagnostics, and performing regular backups to ensure data integrity and security.
• Supporting management information and reporting preparing and developing ideas for improvements.
• Assist with keeping asset registers up to date.
• Help maintain company intranet platform.
• Working towards improving efficiencies within the group by helping automate tasks.
• Help set up and configure workstations, laptops, peripherals, and other IT equipment for new employees or office relocations.
• Ensuring software compliance across the group keeping track of all licensing.
• Maintaining and updating documentation detailing current infrastructure.

Skills and Experience

• Strong Microsoft Office skills.
• Hardworking and can-do attitude.
• Good communication skills.
• Foundational understanding of WAN/LAN and Wireless Networks.
• Good understanding of hardware (Workstations/Servers/Printers/Projectors).
• Solution-oriented looking to get to the bottom of an issue and use initiative.
• Flexible and collaborative approach to tasks.
• A strong passion for technology and a desire to pursue a career in IT support.

Benefits

• 33 days holiday (including bank holidays)
• Personal health cash plan – claim back the cost of things like dentist and optical check-ups
• Enhanced maternity/paternity/adoption/shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!

What you can expect from us: At Activate Group, looking after team members is a major priority. Whether you’re at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we’ll make sure you have all the support you need to succeed. From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you.

A bit about us: Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide. We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:

Purpose: Make someone's bad day better

Values: Make it happen – Be accountable. Take the initiative, work fast, and do a great job. Strive for better – Be bold. Challenge the norm – make small improvements often. Win together – Be a team-player. Win together, learn together, respect each other.