At a Glance
- Tasks: Handle calls and convert leads into accident management services.
- Company: Join a fast-growing team at Activate Group in Peterborough.
- Benefits: Enjoy 33 days holiday, health cash plan, and life assurance.
- Other info: Be part of a supportive culture with great career growth opportunities.
- Why this job: Make a difference by helping customers during tough times.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an Accident Management Sales Advisor to join our Peterborough Contact Centre team at Sopp and Sopp. The Accident Management Sales Advisor is responsible for handling inbound and outbound calls with customers who have been involved in a motor vehicle accident. The advisor’s goal is to provide support and convert leads into qualified services such as vehicle replacement, repair management, or insurance claims handling. The role requires strong communication skills, empathy, and a persuasive sales approach to offer appropriate accident management solutions.
Key responsibilities:
- Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers.
- Assess customer needs and qualify them for accident management services.
- Promote and sell relevant services, including but not limited to courtesy/hire vehicle replacement and vehicle repair management.
- Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim.
- Communicate and collaborate with all parties in order to achieve an optimal repair journey.
- Maintain high conversion rates while ensuring compliance with FCA or other industry regulations.
- Follow up on leads provided by insurers, brokers, or direct marketing.
- Manage own workload, prioritising and ensuring all claims assigned are progressing and receiving a high standard of customer service.
- Achieve individual and team sales targets (KPIs).
Skills:
- Focus on the customer: Take personal responsibility for delivering exceptional customer service.
- Adapt to change: Look to the future. Understand and adapt to the need for change and improvements in the way you work.
- Solve problems: Take a proactive approach to issues you face. Have a great understanding of systems and processes.
- Take ownership: Deliver on commitments. Do what you say you are going to do and don't let other people down.
- Influence and Persuade: Build trust, communicate confidently and positively influence decisions.
Knowledge and experience:
- Proven experience in a sales or telesales environment.
- Excellent communication, negotiation and customer service skills.
- Experience of working in a target driven and fast paced environment.
- Ability to handle objections and convert leads into confirmed bookings/services.
- Attention to detail with accurate data entry.
- Knowledge of FCA regulations desirable.
- Experience within the insurance and claims industry desirable.
We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:
- 33 days holiday, including bank holidays
- Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups
- Enhanced maternity, paternity, adoption and shared parental pay
- Life assurance at three times your basic salary
- Free breakfasts and fresh fruit
- A birthday surprise for everyone
At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively. Every role at Activate Group is aligned to our wider business vision and purpose – making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners. We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning.
Whether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.
Activate Group is a fast-growing business approaching 1,000 team members nationwide. We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield. We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners. We also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.
Our purpose underpins everything we do: Make someone’s bad day better. Our values define how we work with our team members, customers and suppliers:
- Make it happen: Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better: Be bold. Challenge the norm - make small improvements often.
- Win together: Be a team player. Win together, learn together, respect each other.
Accident Management Sales Advisor in Peterborough employer: Activate Group Limited
At Activate Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Peterborough that fosters personal and professional growth. With competitive benefits such as 33 days of holiday, a health cash plan, and a supportive environment that celebrates success, our team members are empowered to thrive while making a meaningful impact in the lives of our customers. Join us to be part of a dynamic team where your contributions truly matter and career progression is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Accident Management Sales Advisor in Peterborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Activate Group. Understand their values and how they make someone's bad day better. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your pitch! You’ll need to sell yourself just like you would sell their services. Prepare a brief summary of your experience and how it relates to the role of Accident Management Sales Advisor. Keep it engaging and persuasive!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and confident in your responses. Use examples from your past experiences to demonstrate how you've handled customer interactions and turned leads into sales.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Accident Management Sales Advisor in Peterborough
Some tips for your application 🫡
Show Your Sales Skills:Make sure to highlight any previous sales or telesales experience in your application. We want to see how you've successfully converted leads into sales before, so share those stories!
Tailor Your Application:Don’t just send a generic CV and cover letter. We love it when applicants tailor their applications to the role. Mention specific skills from the job description, like communication and problem-solving, and give examples of how you’ve used them.
Be Personable:Since this role involves a lot of customer interaction, let your personality shine through! Use a friendly tone in your writing and show us that you can connect with customers empathetically.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Activate Group Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of an Accident Management Sales Advisor. Familiarise yourself with the services offered, such as vehicle replacement and repair management. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice your communication skills. Be prepared to demonstrate how you can handle objections and persuade customers effectively. You might even want to role-play common scenarios with a friend to get comfortable with your responses.
✨Emphasise Empathy and Problem-Solving
Highlight your ability to empathise with customers who have had accidents. Share examples from your past experiences where you successfully resolved issues or provided exceptional service. This will show that you can handle sensitive situations with care and professionalism.
✨Prepare for Target-Driven Questions
Since the role is target-driven, be ready to discuss your experience with sales targets and how you've achieved them in the past. Think of specific examples where you exceeded expectations, and be prepared to explain your strategies for maintaining high conversion rates.
