Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and motivate a team to deliver exceptional service and exceed client expectations.
- Company: Join Activate Group, one of the UK's fastest-growing private companies, with over 700 team members.
- Benefits: Enjoy 33 days holiday, health cash plan, life assurance, and fun perks like free breakfasts.
- Why this job: Be part of a supportive culture that values growth, teamwork, and making a positive impact.
- Qualifications: Experience in contact centre operations and strong coaching skills are essential.
- Other info: Flexible working options available; we prioritise your health and wellbeing.
The predicted salary is between 24000 - 32000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Job title: Operations Team Manager
Department: Sopp+Sopp
Location: Halifax
Hours: 37.5 hours per week
Salary: £30,000 – £40,000
We\’re looking for an Operations Team Manager to be part of our success story.
**Listed in the 2022 Sunday Times 100: Britain\’s fastest-growing private companies.
**Great career development opportunities – grow with us.
About the role
To work in partnership with the Operations Manager to manage, motivate and support team members to deliver a professional service, meet SLAs and exceed our customer and client expectations. With an emphasis on coaching and leading by example through our values to drive performance by setting stretching objectives and working towards team and individual targets.
Key responsibilities
- Daily management of the team, including effective resourcing, planning and allocating work sources.
- Act as a point of escalation for any client and customer escalations.
- Manage and take action on high volume enquiries, managing client expectations at all times.
- Review individual performance, attendance and behaviour and provide coaching and timely feedback to support all team members.
- Identify training needs for any team members and work with Operations Manager and the Training team to implement training plans.
- Drive performance by monitoring KPIs and analyse relevant performance data with the team member to identify areas for improvement.
- Conduct side by side coaching
- Maintain a consistent approach to absence management
- Ensure communications and systems are regularly updated in line with Company procedure and policy.
- Report and provide updates on team performance including weekly targets and achievements to the Operations Manager
- Adhere to all relevant regulatory rules and guidance
- Responsible for regular engagement activities, and reward and recognition within the team.
Skills and experience
- Knowledge of multichannel contact centre operations and practical knowledge of other areas of the contact centre
- Industry best practice awareness
- Good reporting and analytical skills
- Ability to manage and coach a team
- Excellent written and verbal communication skills
Benefits
- 33 days holiday (including bank holidays)
- Personal health cash plan – claim back the cost of things like dentist and optical check ups
- Enhanced maternity / paternity / adoption / shared parental pay
- Life assurance: three times basic salary
- Free breakfasts and fruit
- Birthday surprise for everybody!
What you can expect from us
At Activate Group, looking after team members is a major priority. Whether you\’re at our smart Halifax or Peterborough offices or working from home, we\’ll make sure you have all the support you need to succeed.
From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we\’ll go out of our way to show how much we appreciate you.
A bit about us
Named by the Sunday Times as one of the UK\’s 100 fastest-growing private companies, we employ more than 700 team members nationwide.
We work with some of the UK\’s largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Want to know what it\’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:
Purpose: Make someone\’s bad day better
Values:
- Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better – Be bold. Challenge the norm – make small improvements often.
- Win together – Be a team-player. Win together, learn together, respect each other.
#J-18808-Ljbffr
Operations Team Manager employer: Activate Group Limited
Contact Detail:
Activate Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Team Manager
✨Tip Number 1
Familiarise yourself with the company's values and purpose. Understanding how they define their culture will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your experience in managing teams within a contact centre environment. Be ready to discuss specific examples of how you've motivated team members and improved performance metrics in previous roles.
✨Tip Number 3
Prepare to demonstrate your analytical skills by discussing how you've used data to drive performance improvements. Bring examples of KPIs you've monitored and how your actions led to positive changes.
✨Tip Number 4
Showcase your coaching abilities by preparing anecdotes where you've successfully identified training needs and implemented effective training plans. This will illustrate your commitment to team development and performance enhancement.
We think you need these skills to ace Operations Team Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Operations Team Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in managing teams, handling client escalations, and driving performance. Use quantifiable achievements to demonstrate your impact in previous roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you have successfully managed teams, improved processes, or met targets in past positions, aligning them with the values of the company.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Operations Team Manager role.
How to prepare for a job interview at Activate Group Limited
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with the company's purpose and values. This will help you align your answers with what they stand for, showing that you're a good cultural fit.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, especially related to team management and client escalations. Prepare examples from your past experience that demonstrate your problem-solving skills and ability to lead a team.
✨Showcase Your Coaching Skills
Since the role emphasises coaching and performance management, be ready to discuss your approach to developing team members. Share specific instances where you've successfully coached someone to improve their performance.
✨Highlight Your Analytical Abilities
The job requires good reporting and analytical skills. Be prepared to discuss how you've used data to drive performance improvements in previous roles. Bring examples of KPIs you've monitored and how you acted on them.
