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- Tasks: Manage office operations and ensure a welcoming environment for customers.
- Company: Join one of the UK's fastest-growing private companies, as recognised by the Sunday Times.
- Benefits: Enjoy 33 days holiday, health cash plan, life assurance, and fun perks like free breakfasts.
- Why this job: Be part of a dynamic team that values your growth and well-being.
- Qualifications: Strong attention to detail and excellent communication skills are essential.
- Other info: Great career development opportunities in a supportive work environment.
The predicted salary is between 28800 - 43200 £ per year.
Job title: Office Manager
Department: Activate Accident Repair
Location: 3 Stag Rd, Tunbridge Wells TN2 3BQ
Hours: 42.5 per week Monday – Friday
We\’re looking for a Office Manager to be part of our success story.
Listed in the 2022 Sunday Times 100: Britain\’s fastest-growing private companies.
Great career development opportunities – grow with us.
About the roleTo oversee the administration duties within the Bodyshop to ensure the smooth running of the site.
Key responsibilities
Responsible for the reception area, including greeting customers and providing a positive and welcoming experience.
Deliver exceptional customer service.
Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars.
Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines.
Regularly update the customer with progress on their repair.
Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs.
Process payments and issue invoices.
Act as an escalation point for Customer Service Advisors.
Take part in daily production meetings, providing updates on the delivery/collection status of vehicles.
Responsibility for invoicing.
Support with handling complaints in line with Company policy.
Adhere to all company policies, procedures, and service level agreements.
Knowledge and compliance with Health and Safety regulations.
Skills and experience
Strong attention to detail.
Ability to deal professionally with the issues that arise.
Excellent communication skills in all areas, including by telephone, email and in face-to-face situations.
Computer literate.
Ability to understand, implement and review complex processes.
Proactive.
Ability to organise time and resources.
Good time management and prioritisation skills.
Handling confidential information.
Benefits
33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody!
What you can expect from usAt Activate Group, looking after team members is a major priority. Whether you\’re at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we\’ll make sure you have all the support you need to succeed.
From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we\’ll go out of our way to show how much we appreciate you.
A bit about usNamed by the Sunday Times as one of the UK\’s 100 fastest-growing private companies, we employ more than 900 team members nationwide.
We work with some of the UK\’s largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Want to know what it\’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:
PurposeMake someone\’s bad day better
Values
Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
Strive for better – Be bold. Challenge the norm – make small improvements often.
Win together – Be a team-player. Win together, learn together, respect each other.
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Office Manager employer: Activate Group Limited
Contact Detail:
Activate Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how you can contribute to their success story. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your communication skills! Whether it’s face-to-face or over the phone, being able to convey your thoughts clearly and confidently is key. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Office Manager role. Highlight your experience in administration and customer service, as these are key for us. Use specific examples that showcase your skills in managing logistics and communication.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you want to join our team at Activate Accident Repair and how your values align with ours. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Your Attention to Detail: As an Office Manager, attention to detail is crucial. In your application, make sure to proofread everything carefully. A well-organised and error-free application reflects your ability to manage tasks effectively, which is exactly what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re proactive – a quality we value highly!
How to prepare for a job interview at Activate Group Limited
✨Know the Company Inside Out
Before your interview, take some time to research Activate Accident Repair. Understand their values, mission, and recent achievements, like being listed in the Sunday Times 100. This will not only impress your interviewers but also help you align your answers with their company culture.
✨Showcase Your Customer Service Skills
As an Office Manager, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer interactions or resolved complaints. Highlight your communication skills and how you create a welcoming environment for customers.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities, so be ready to discuss how you manage your time and resources effectively. Share specific strategies or tools you use to keep track of tasks, especially in a busy environment like a bodyshop.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle unexpected situations. Think of scenarios related to logistics management or customer service challenges, and prepare to explain how you would approach these situations while adhering to company policies.
