At a Glance
- Tasks: Manage repairers and optimise performance across our network to meet client SLAs.
- Company: Join a fast-growing UK business with a supportive culture and 1,000+ team members.
- Benefits: Enjoy 33 days holiday, health cash plan, life assurance, and birthday surprises.
- Other info: Be part of a dynamic team that celebrates success and supports your career growth.
- Why this job: Make a real impact by improving repairer performance and enhancing customer experiences.
- Qualifications: 5+ years in a similar role, strong analytical skills, and knowledge of collision repair.
The predicted salary is between 45000 - 55000 £ per year.
Location: Home-Based
Department: ACS Network Operations
Contract type: Permanent / Full-time
About the role
We’re looking for a Network Operations Manager to join our Network Operations Team and play a key role in managing repairers and their performance within a designated area across Avant’s repair network. The Network Operations Manager is expected to manage a region of repairers to deliver optimum performance against client SLA’s and the requirements of the business.
Key responsibilities
- Responsible for delivery of assigned client SLA’s.
- Daily responsibility for the performance of repairers within an assigned area.
- Onboarding network repairers as required to provide optimal coverage and repair capacity.
- Managing operational performance of repairers across the Network Operations Team.
- Managing systems as appropriate to ensure delivery of data and performance metrics.
- Ensuring repairers complete all data requirements for the successful completion of repairs and subsequent reporting.
- Ensuring repairers meet all requirements of the business regarding compliance and documentation.
- Develop and initiate strategies to improve repairer performance including the use of balance scorecard and action plans.
- Build and maintain strong relationships with repairers.
- Attend meetings and provide positive input into client review meetings and client liaison.
- Enhance the business profile with repairers inside and outside the repair network.
- Manage and assist in customer complaint resolution.
- Attend internal and external meetings as required.
Skills and experience
- Minimum of 5 years’ experience within a similar role.
- Experience of implementing and improving processes and procedures.
- Analytical skills with the ability to find solutions with data.
- Motivated with a desire to succeed on a personal and professional level.
- Ability to plan, manage and work on own initiative.
- Knowledge of collision repair process and methods.
- Background in collision repair sector.
- Good communication skills, both written and verbal.
- Ability to exceed targets on a consistent basis.
- Ability to think analytically, be a good problem solver, but to react effectively to scenarios in a pressured environment.
Desirable (but not essential):
- Full UK Driving Licence.
- Recent experience in automotive engineering or bodyshop estimating / management.
- Knowledge of Audatex and other estimating systems.
- Knowledge of the working practices of insurers with regard to motor claims.
Benefits
We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:
- 33 days holiday, including bank holidays
- Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups
- Enhanced maternity, paternity, adoption and shared parental pay
- Life assurance at three times your basic salary
- Free breakfasts and fresh fruit
- A birthday surprise for everyone
What you can expect from us
At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively. Every role at Activate Group is aligned to our wider business vision and purpose – making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customers and partners. We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning. Whether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.
A bit about us
Activate Group is a fast-growing business approaching 1,000 team members nationwide. We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield. We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners. We also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.
Our purpose & values
Our purpose underpins everything we do: Make someone’s bad day better. Our values define how we work with our team members, customers and suppliers:
- Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better – Be bold. Challenge the norm - make small improvements often.
- Win together – Be a team player. Win together, learn together, respect each other.
Network Operations Manager employer: Activate Group Limited
At Activate Group, we pride ourselves on being an exceptional employer that values our team members and fosters a supportive work culture. With a commitment to employee growth, we offer extensive development opportunities, generous benefits including 33 days of holiday and a personal health cash plan, and a vibrant environment where achievements are celebrated. As a home-based Network Operations Manager, you'll play a crucial role in our innovative business, contributing to our mission of making someone's bad day better while enjoying the flexibility and support that comes with working remotely.
StudySmarter Expert Advice🤫
We think this is how you could land Network Operations Manager
✨Tip Number 1
Network with industry professionals! Attend events, join online forums, and connect with people on LinkedIn. Building relationships can open doors to opportunities that aren’t advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable discussing your achievements and how they relate to the role of Network Operations Manager. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Network Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Operations Manager role. Highlight your experience in managing repairers and improving processes, as these are key aspects of the job. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Mention specific achievements that demonstrate your ability to exceed targets and manage operational performance effectively.
Showcase Your Analytical Skills:Since the role requires strong analytical skills, don’t forget to include examples of how you've used data to solve problems or improve processes in your previous roles. We love seeing candidates who can think critically!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Activate Group!
How to prepare for a job interview at Activate Group Limited
✨Know Your Numbers
As a Network Operations Manager, you'll need to demonstrate your analytical skills. Brush up on key performance metrics and client SLA requirements relevant to the role. Be ready to discuss how you've used data to improve processes in your previous positions.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the collision repair sector. Think about specific scenarios where you had to react under pressure and how you found effective solutions. This will highlight your ability to think analytically and manage operational performance.
✨Build Relationships
Since maintaining strong relationships with repairers is crucial, come prepared with strategies you've used in the past to foster collaboration. Discuss how you’ve successfully onboarded new repairers and improved their performance through effective communication and support.
✨Align with Company Values
Familiarise yourself with Activate Group's values: accountability, continuous improvement, and teamwork. During the interview, reflect these values in your answers. Share experiences that demonstrate how you embody these principles in your work, showing that you're a great cultural fit.
