At a Glance
- Tasks: Be the friendly face of our Bodyshop, delivering top-notch customer service and managing logistics.
- Company: Join a fast-growing company recognised in the Sunday Times 100.
- Benefits: Enjoy 33 days holiday, career growth, and a supportive work environment.
- Other info: Dynamic role with opportunities for professional development and a positive workplace culture.
- Why this job: Make a real difference by helping customers and being part of an exciting team.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 24000 - 30000 £ per year.
Location: AAR Tunbridge Wells, 3 Stag Road, Tunbridge Wells, TN2 3BQ
Hours: 42.5 hours a week
Due to company growth and expansion we’re looking for a Customer Service Advisor to be part of our success story.
Great career development opportunities – grow with us.
Role Overview:
First point of contact for customers and colleagues visiting the Bodyshop. Responsibilities include greeting customers, issuing courtesy cars, liaising with the workshop and updating customers.
Key Responsibilities:
- Responsible for the reception area, including greeting customers and providing a positive and welcoming experience.
- Deliver exceptional customer service.
- Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars.
- Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines.
- Regularly update the customer with progress on their repair.
- Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs.
- Process payments and issue invoices.
- Supporting with handling complaints in line with Company policy.
- Adhere to all company policies, procedures, and service level agreements.
- Knowledge and compliance with Health and Safety regulations.
Skills and experience:
- Strong attention to detail.
- Ability to deal professionally with the issues that arise.
- Excellent communication skills in all areas, including by telephone, email and in face-to-face situations.
- Computer literate.
- Ability to understand, implement and review complex processes.
- Proactive.
- Ability to organise time and resources.
- Good time management and prioritisation skills.
- Handling confidential information.
Benefits:
33 days holiday (including)
Remote Customer Service Advisor in Maidstone employer: Activate Group Limited
ACTIVATE GROUP LIMITED is an exceptional employer located in Glasgow, offering a supportive work culture that values employee contributions and fosters professional growth. With benefits such as 33 days of holiday, night shift allowances, and life assurance, we ensure our team members feel valued and secure while playing a crucial role in delivering high-quality vehicle repairs.
