At a Glance
- Tasks: Lead a dynamic team in managing all aspects of our Bodyshop operations.
- Company: Join Activate Group, a fast-growing company with a supportive culture.
- Benefits: Enjoy 33 days holiday, private healthcare, and a bonus scheme.
- Other info: Be part of a team that celebrates success and values personal growth.
- Why this job: Make a real impact while developing your career in a thriving industry.
- Qualifications: Experience in bodyshop management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
We're looking for a Bodyshop Manager to join our team, and play a key role at Activate Accident Repair Hampton. Activate Group is a growing UK business approaching 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.
Role overview
Oversee all aspects of the Bodyshop and ensuring customer service level agreements (SLAs) and site key performance indicators (KPIs) are met while maximising profitability.
Benefits
- 33 days holiday (including bank holidays)
- Bonus Scheme
- Car Allowance
- Private Healthcare (BUPA)
- Annual pay review
- Personal health cash plan - claim back the cost of things like dentist and optical check-ups
- Enhanced maternity / paternity / adoption / shared parental pay
- Life assurance: three times basic salary
- Free breakfasts and fruit
- Birthday surprise for everybody!
Key responsibilities
- Plan resources and equipment levels around budgets and financial plans.
- Establish and maintain control of consistent workflow within the Bodyshop through effective capacity planning.
- Adhere to operational workshop loading system in line with company policy/procedures, ensuring all targets and deadlines are met or addressed.
- Manage daily production co-ordination.
- Regularly review site KPI performance to identify areas of potential shortfall against plan, delivery of average repair cost target, CSI targets and customer service scores.
- Manage customer complaints from initial contact through to conclusion, carrying out root cause analysis on each complaint and implementing any required actions.
- Promote good communication throughout all areas of responsibility, developing and fostering a pro-active attitude through regular, open and honest communication that supports the achievement of Company objectives.
- Conduct regular performance reviews with all team members, monitor targets and identify training needs.
- Lead all recruitment activities in partnership with the People team.
- Promote employee engagement and retention, making use of Company schemes such as Employee of the Month and values nominations.
- Lead support for all site apprentices to review their progress.
- Ensure adherence to all Health and Safety regulations on site and monitor audit performance, taking action where required.
- If required, lead and manage the site to achieve BSI Kitemark.
- Support other Group sites when required.
Skills and experience
- Technical knowledge and experience of the Accident Repair and Bodyshop industry.
- Previous experience within a management position with the ability to lead and coach the team.
- Ability to organise office administration, control systems and financial resources.
- Relevant and up-to-date knowledge of vehicle design and manufacture, consumer and vehicle legislation, industry and best practice.
- Knowledge and understanding of the provisions of E.P.A. and C.O.S.H.H.
- Knowledge and understanding of BSI Standards and accreditation.
- Strong numeracy and literacy skills.
- Excellent communication skills.
What We Offer
- Supportive and professional working environment.
- Opportunity to grow with a dynamic and ambitious company.
- Career development and progression opportunities.
What you can expect from us
At Activate Group, we want everyone to have the tools and support they need to do their best work. We're an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively. Every role at Activate Group is aligned to our wider business vision and purpose - making someone's bad day better. You'll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customers and partners. We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We'll also support your ongoing development through regular feedback and career planning.
A bit about us: Activate Group is a fast-growing business approaching 1,000 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield. We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners. We also work with the UK's largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.
Our purpose & values
Our purpose underpins everything we do: Make someone's bad day better.
Our values define how we work with our team members, customers and suppliers:
- Make it happen - Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better - Be bold. Challenge the norm - make small improvements often.
- Win together - Be a team player. Win together, learn together, respect each other.
Bodyshop Manager in London employer: Activate Group Limited
Activate Group is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive and professional working environment in Hampton. With generous benefits such as 33 days of holiday, private healthcare, and a bonus scheme, alongside a culture that celebrates success and encourages career development, this is a fantastic opportunity for those looking to build a meaningful career in the Accident Repair industry.
StudySmarter Expert Advice🤫
We think this is how you could land Bodyshop Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you answer questions confidently and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills effectively when it counts.
✨Tip Number 4
Don't forget to follow up after interviews! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Bodyshop Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Bodyshop Manager role. Highlight your relevant experience in the accident repair industry and any management roles you've held. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team at Activate Accident Repair. Keep it engaging and personal – we love a good story!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved processes or led successful projects in previous roles. We’re all about making someone's bad day better, so show us how you’ve done that!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Activate Group Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge of the Accident Repair and Bodyshop industry. Familiarise yourself with the latest vehicle design, legislation, and best practices. This will not only show your expertise but also demonstrate your commitment to staying current in the field.
✨Showcase Your Leadership Skills
As a Bodyshop Manager, you'll need to lead and coach your team effectively. Prepare examples of how you've successfully managed teams in the past, highlighting your ability to foster communication and promote employee engagement. Think about specific situations where you resolved conflicts or improved team performance.
✨Understand the Company Culture
Activate Group values a supportive and professional environment. Research their purpose and values, and be ready to discuss how your personal values align with theirs. This will help you connect with the interviewers and show that you're a good fit for their culture.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding customer complaints and KPI performance. Think through potential scenarios you might face as a Bodyshop Manager and how you would handle them. This will demonstrate your proactive attitude and readiness to tackle challenges head-on.
