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- Tasks: Collect, valet, and deliver vehicles while ensuring top-notch customer service.
- Company: Join a fast-growing company recognised by the Sunday Times.
- Benefits: Enjoy 33 days holiday, health cash plan, and free breakfasts.
- Why this job: Be part of a dynamic team with great career growth opportunities.
- Qualifications: Full driving licence and excellent communication skills required.
- Other info: Work in a supportive environment with fun perks and rewards.
The predicted salary is between 24000 - 36000 £ per year.
Department: Activate Accident Repair
Location: AAR Kings Langley, Unit 3, Kingley Park, Station Road, Kings Langley, WD4 8GW
Salary: We are proud to say, We are a Real Living Wage Employer
Hours: 45 hours per week
We’re looking for a Driver to be part of our success story. Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies. Great career development opportunities – grow with us.
About the role:
- Timely collection, valeting and re-delivery of customer and courtesy vehicles, ensuring the customer is aware of delivery/delays.
- Vehicle checks and explaining the repair and processes to the customer.
- Dealing with customers in a professional manner, ensuring high standards of customer service.
Key responsibilities:
- Carry out collection and delivery of customers vehicles as scheduled, completing all relevant paperwork detailing claim and non-related damage, ensuring that the customer is treated in a professional and efficient manner.
- To drive vehicles in a safe, lawful manner taking into account the weather and traffic conditions, reporting all faults with vehicles driven.
- Ensure all documentation is correct when transferring vehicles.
- Cleaning vehicles (customer and courtesy cars) ready for customer collection to a standard that reinforces the customers feeling that they have received first class service.
- Report any accidents, incidents to your Bodyshop Manager without delay.
- Collect all necessary customer paperwork from reception, checking courtesy cars for damage and cleanliness before delivery to the customer.
- Confirm any damage or cleanliness issues with reception team.
- Notify customer and reception when a delay is imminent.
- Complete all customer paperwork in presence of customer, noting down vehicle details on both courtesy car and customer vehicle, confirming claim damage and old damage.
- To be aware of and adhere to all the Housekeeping and Health and Safety regulations and policies applicable to your position and working environment.
- To ensure that vehicles comply with safety standards when returned to customers, or that faults have been reported and noted on job card.
- Complete necessary office paperwork - fuel and drivers log.
Skills and experience:
- Full driving license with the correct classification to carry out duties.
- Logistics experience.
- Experience of vehicle appraisal.
- Exceptional communication and customer service skills.
- Interpersonal and communication skills should be excellent standard.
- Attention to detail.
- The right attitude to get the job done.
- Time management at each booking is essential.
Benefits:
- 33 days holiday (including bank holidays).
- Personal health cash plan – claim back the cost of things like dentist and optical check ups.
- Enhanced maternity / paternity / adoption / shared parental pay.
- Life assurance: three times basic salary.
- Free breakfasts and fruit.
- Birthday surprise for everybody!
What you can expect from us:
At Activate Group, looking after team members is a major priority, and we will make sure you have all the support you need to succeed. From little perks like free fruit, breakfast cereals, and French pastries on a Friday, to impressive rewards for our employee of the month, we will go out of our way to show how much we appreciate the effort you put in.
A bit about us:
Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide. We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in a road accident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Values:
- Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better – Be bold. Challenge the norm – make small improvements often.
- Win together – Be a team-player. Win together, learn together, respect each other.
Driver in Kings Langley employer: Activate Group Limited
Contact Detail:
Activate Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver in Kings Langley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Activate Group. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their success story.
✨Tip Number 2
Practice your communication skills! As a Driver, you'll be dealing with customers regularly. Brush up on how to explain processes clearly and handle any questions or concerns they might have. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Show off your attention to detail! During the interview, share examples of how you've ensured high standards in previous roles. Whether it's checking vehicles for damage or completing paperwork accurately, demonstrating this skill will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Activate Group. We can’t wait to see your application!
We think you need these skills to ace Driver in Kings Langley
Some tips for your application 🫡
Show Your Driving Skills: Make sure to highlight your driving experience and any relevant logistics background in your application. We want to see that you’ve got the skills to handle vehicles safely and efficiently.
Customer Service is Key: Since you'll be dealing with customers directly, emphasise your exceptional communication and customer service skills. We love candidates who can keep our customers informed and happy!
Attention to Detail Matters: When filling out your application, pay close attention to detail. Make sure all your information is accurate and complete, as this reflects the high standards we expect in our drivers.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Activate Group Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Driver at Activate Accident Repair. Familiarise yourself with vehicle checks, customer service expectations, and the importance of timely deliveries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this job involves dealing with customers directly, be prepared to discuss your previous experiences in customer service. Think of specific examples where you went above and beyond to ensure customer satisfaction. This will demonstrate your ability to handle customer interactions professionally.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this position, especially when it comes to paperwork and vehicle checks. Be ready to share instances where your meticulous nature helped prevent issues or improved processes. This will reassure the interviewer that you can maintain high standards in your work.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and growth opportunities. This shows that you're not just interested in the job, but also in how you can fit into their success story and grow with them.
