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For Companies At a Glance
- Tasks: Manage vehicle claims and deliver top-notch customer service.
- Company: Join one of the UK’s fastest-growing private companies.
- Benefits: 33 days holiday, health cash plan, life assurance, and free breakfasts.
- Why this job: Make a real difference by helping customers during tough times.
- Qualifications: Resilient attitude, excellent communication skills, and problem-solving abilities.
- Other info: Dynamic work environment with great career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a Customer Service Advisor to be part of our success story. Great career development opportunities – grow with us.
About the role
The Customer Service Advisor is responsible for ensuring repair instructions are deployed to the most suitable repairer, in accordance with customer SLAs. They are also responsible for ensuring that all systems are updated and maintained efficiently. All Customer Service Advisors are responsible for delivering excellent customer service at all times.
Key responsibilities
- Manage vehicle claims end-to-end from repair instruction to completion and escalating where necessary.
- Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers.
- Using Avant Groups bespoke software and databases to record, update and maintain information relating to each claim.
- Manage own workload, ensuring all claims assigned are progressing in line with set KPI’s and business targets.
- Provide accurate updates to all key stakeholders, ensuring all updates are sufficiently detailed to give a full disclosure of the present claim position.
- Ensure that all SLAs are met and exceeded.
Skills and experience
- Have a resilient and positive attitude.
- Excellent customer service skills, taking responsibility and providing a market leading customer journey.
- Excellent problem solving skills.
- Ability to handle a high volume of calls daily.
- Excellent written and verbal communication skills.
- Able to manage own time and workload.
- Experience of working in a fast paced/contact centre environment (desirable).
- Experience within the insurance and claims industry (desirable).
Benefits
- 33 days holiday (including bank holidays)
- Personal health cash plan – claim back the cost of things like dentist and optical check ups
- Enhanced maternity / paternity / adoption / shared parental pay
- Life assurance: three times basic salary
- Free breakfasts and fruit
- Birthday surprise for everybody!
What you can expect from us
At Activate Group, looking after team members is a major priority. Whether you’re at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we’ll make sure you have all the support you need to succeed. From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you.
A bit about us
Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide. We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Our purpose and values
Purpose: Make someone's bad day better
Values:
- Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better – Be bold. Challenge the norm – make small improvements often.
- Win together – Be a team-player. Win together, learn together, respect each other.
What we're all about
Nobody wants or expects to be in a road incident, and we know how upsetting and stressful it can be. This is why our purpose is to make someone's bad day better. We achieve this through our values: make it happen, win together, and strive for better.
Customer Service Advisor in Huddersfield employer: Activate Group Limited
Contact Detail:
Activate Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Huddersfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Activate Group. Understand their values and purpose – it’ll help you connect with them during the chat and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky questions about problem-solving and customer interactions during the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your excellent customer service skills and ability to manage high call volumes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows you’re keen on joining the team.
We think you need these skills to ace Customer Service Advisor in Huddersfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your customer service skills and any relevant experience in handling claims or working in a fast-paced environment. We want to see how you can make someone's bad day better!
Show Off Your Communication Skills: Since excellent written and verbal communication is key for this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively. Remember, we’re looking for someone who can provide a market-leading customer journey!
Highlight Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and find solutions quickly, especially in a busy contact centre environment. Show us how you can manage claims end-to-end with ease!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, you’ll be part of our success story from the get-go! Plus, it’s super easy and straightforward – just follow the prompts and submit your application!
How to prepare for a job interview at Activate Group Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and mission. Understanding their purpose of 'making someone’s bad day better' will help you align your answers with what they stand for. This shows that you’re genuinely interested in being part of their success story.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to deliver excellent service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your problem-solving skills and how you handle high-pressure situations, as this will resonate well with the interviewers.
✨Practice Effective Communication
Since the role involves making and receiving calls, practice clear and concise communication. You might want to do mock interviews with friends or family to refine your verbal skills. Remember, it’s not just about what you say, but how you say it that can make a lasting impression.
✨Demonstrate Your Resilience
The job requires a positive attitude and resilience, especially when dealing with challenging situations. Be ready to discuss times when you faced difficulties and how you overcame them. This will show that you can handle the demands of a fast-paced environment while maintaining a positive outlook.
