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For Companies At a Glance
- Tasks: Manage vehicle claims and deliver top-notch customer service.
- Company: Join a fast-growing UK business with a supportive culture.
- Benefits: 33 days holiday, health cash plan, life assurance, and free breakfasts.
- Why this job: Make a real difference by helping customers through tough times.
- Qualifications: Positive attitude, excellent communication skills, and problem-solving abilities.
- Other info: Great career progression opportunities in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
Location: Huddersfield
Department: ARN
Contract type: Fixed-term
About the role
We’re looking for a Customer Service Advisor to join ARN, and play a key role in ensuring repair instructions are deployed to the most suitable repairer, in accordance with customer SLAs. They are also responsible for ensuring that all systems are updated and maintained efficiently. All Customer Service Advisors are responsible for delivering excellent customer service at all times.
Key responsibilities
- Manage vehicle claims end-to-end from repair instruction to completion and escalating where necessary.
- Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers.
- Using Avant Groups bespoke software and databases to record, update and maintain information relating to each claim.
- Manage own workload, ensuring all claims assigned are progressing in line with set KPI’s and business targets.
- Provide accurate updates to all key stakeholders, ensuring all updates are sufficiently detailed to give a full disclosure of the present claim position.
- Ensure that all SLA's are met and exceeded.
Skills and experience
- Have a resilient and positive attitude.
- Excellent customer service skills, taking responsibility and providing a market leading customer journey.
- Excellent problem solving skills.
- Able to handle a high volume of calls daily.
- Excellent written and verbal communication skills.
- Able to manage own time and workload.
Desirable (but not essential):
- Experience of working in a fast paced/contact centre environment.
- Experience within the insurance and claims industry.
Benefits
We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:
- 33 days holiday, including bank holidays
- Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups
- Enhanced maternity, paternity, adoption and shared parental pay
- Life assurance at three times your basic salary
- Free breakfasts and fresh fruit
- A birthday surprise for everyone
What you can expect from us
At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively. Every role at Activate Group is aligned to our wider business vision and purpose – making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners. We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning. Whether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.
A bit about us
Activate Group is a fast-growing business approaching 1,000 team members nationwide. We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield. We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners. We also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.
Our purpose & values
Our purpose underpins everything we do: Make someone’s bad day better. Our values define how we work with our team members, customers and suppliers:
- Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better – Be bold. Challenge the norm - make small improvements often.
- Win together – Be a team player. Win together, learn together, respect each other.
ARN Customer Service Advisor (Fixed-Term) in Huddersfield employer: Activate Group Limited
Contact Detail:
Activate Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ARN Customer Service Advisor (Fixed-Term) in Huddersfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Activate Group. Understand their values and how they make someone's bad day better. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Prepare for those calls! As a Customer Service Advisor, you'll be handling a high volume of calls. Practice speaking clearly and confidently. You might even want to role-play with a friend to get comfortable with the idea of managing calls and providing updates.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're keen and ready to join us at Activate Group. Plus, it makes it easier for us to keep track of your application and get back to you quickly!
We think you need these skills to ace ARN Customer Service Advisor (Fixed-Term) in Huddersfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience, especially in customer service and problem-solving, to show us you’re the perfect fit for our team.
Show Off Your Communication Skills: Since excellent written and verbal communication is key for this role, ensure your application is clear and concise. Use a friendly tone that reflects how you’d interact with customers, as we value great communication at StudySmarter.
Highlight Your Resilience: We love candidates who can handle pressure! Share examples of how you've managed high volumes of work or challenging situations in the past. This will help us see your positive attitude and ability to thrive in a fast-paced environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Activate Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor at ARN. Familiarise yourself with managing vehicle claims, handling calls, and using bespoke software. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since delivering excellent customer service is key for this position, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you handled difficult situations or resolved issues effectively, as these stories will demonstrate your suitability for the role.
✨Practice Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges related to customer service and claims management. Practise articulating your thought process and solutions clearly. This will showcase your problem-solving skills and resilience, which are crucial for success in this fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewer. Inquire about team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
