At a Glance
- Tasks: Deliver exceptional customer service and manage logistics for courtesy cars.
- Company: Join one of the UK's fastest-growing private companies, as recognised by the Sunday Times.
- Benefits: Enjoy 33 days holiday, health cash plan, bonuses, and free breakfasts.
- Other info: Dynamic work environment with opportunities for personal and professional development.
- Why this job: Be part of a supportive team and grow your career while working from home.
- Qualifications: Excellent communication skills and computer literacy required.
The predicted salary is between 26100 - 31900 £ per year.
Due to company growth and expansion we’re looking for a Customer Service Advisor to be part of our success story.
Great career development opportunities – grow with us.
Responsibilities include:
- Greeting customers and providing a positive and welcoming experience.
- Issuing courtesy cars.
- Liaising with the workshop and updating customers.
- Co-ordinating and managing the logistics of a collection/delivery service based on a large fleet of courtesy cars.
- Carrying out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs.
- Supporting with handling complaints in line with Company policy.
- Adhering to all company policies, procedures, and service level agreements.
- Excellent communication skills in all areas, including by telephone, email and in face-to-face situations.
- Being computer literate.
Benefits include:
- 33 days holiday (including bank holidays).
- Personal health cash plan – claim back the cost of things like dentist and optical check-ups.
- Enhanced maternity/paternity/adoption/shared parental pay.
- Monthly and Annual Bonus schemes.
- Life assurance: three times basic salary.
- Free breakfasts and fruit.
Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed. From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you.
We employ more than 700 team members nationwide and work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Customer Service Agent - Work From Home (remote) in Hapton employer: ACTIVATE GROUP LIMITED
Activate Group is an exceptional employer located in Newcastle, offering a vibrant work culture that prioritises employee well-being and development. With generous benefits such as 33 days of holiday, a quarterly bonus scheme, and a personal health cash plan, employees are rewarded for their hard work while being part of a supportive team that celebrates success and fosters growth. Join us to make a meaningful impact in a role that truly contributes to improving our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - Work From Home (remote) in Hapton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ACTIVATE GROUP LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ACTIVATE GROUP LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent - Work From Home (remote) in Hapton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ACTIVATE GROUP LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at ACTIVATE GROUP LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ACTIVATE GROUP LIMITED!
How to prepare for a job interview at ACTIVATE GROUP LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
