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- Tasks: Be the friendly face of our Bodyshop, helping customers and managing logistics.
- Company: Join a fast-growing company recognised by the Sunday Times.
- Benefits: Enjoy 33 days holiday, health cash plan, and monthly bonuses.
- Why this job: Make a difference in customers' lives while developing your career.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Supportive environment with great perks like free breakfasts and birthday surprises.
The predicted salary is between 24000 - 36000 £ per year.
Department: Activate Accident Repair Hampton
Location: AAR Hampton, Unit A & VelB, Sandfield Industrial Estate, Hampton, TW12 2HR.
Hours: 45 hours a week.
We are looking for a Customer Service Advisor to be part of our success story. Listed in the 2022 Sunday Times 100: Britain’s fastest‑growing private companies. Great career development opportunities – grow with us.
Role Overview
First point of contact for customers and colleagues visiting the Bodyshop.
Key Responsibilities
- Responsible for the reception area, greeting customers and providing a positive and welcoming experience.
- Deliver exceptional customer service.
- Co‑ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars.
- Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines.
- Regularly update the customer with progress on their repair.
- Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs.
- Process payments and issue invoices.
- Support with handling complaints in line with company policy.
- Adhere to all company policies, procedures, and service level agreements.
- Knowledge and compliance with Health and Safety regulations.
Skills and Experience
- Strong attention to detail.
- Ability to deal professionally with the issues that arise.
- Excellent communication skills in all areas, including by telephone, email and in face‑to‑face situations.
- Computer literate.
- Ability to understand, implement and review complex processes.
- Proactive.
- Ability to organise time and resources.
- Good time management and prioritisation skills.
- Handling confidential information.
Benefits
- 33 days holiday (including bank holidays)
- Personal health cash plan – claim back the cost of things like dentist and optical check ups
- Enhanced maternity / paternity / adoption / shared parental pay
- Monthly and Annual Bonus schemes
- Life assurance: three times basic salary
- Free breakfasts and fruit
- Birthday surprise for everybody!
What you can expect from us
At Activate Group, looking after team members is a major priority. Whether you’re at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we’ll make sure you have all the support you need to succeed. From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you.
A bit about us
Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide. We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Purpose
Make someone’s bad day better
Values
- Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better – Be bold. Challenge the norm – make small improvements often.
- Win together – Be a team‑player. Win together, learn together, respect each other.
Customer Service Advisor in Hampton employer: Activate Group Limited
Contact Detail:
Activate Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Hampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Activate Group. Understand their values and what makes them tick. This way, you can tailor your answers to show you're a perfect fit for their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you'd handle different customer scenarios. Role-play with a friend or family member to build your confidence and communication skills.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out in the crowd. Plus, it’s super easy to do!
We think you need these skills to ace Customer Service Advisor in Hampton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference in how we perceive your fit for our team.
Tailor Your Application: Make sure to tailor your application to the Customer Service Advisor role. Highlight your relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Activate Group Limited
✨Know the Company Inside Out
Before your interview, take some time to research Activate Accident Repair. Understand their values, mission, and what makes them one of the UK’s fastest-growing companies. This will not only impress your interviewers but also help you align your answers with their company culture.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle customer interactions is key. Prepare examples from your past experiences where you delivered exceptional service or resolved complaints effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Attention to Detail
Given the role's focus on managing logistics and processing payments, highlight your attention to detail. Bring up specific instances where your meticulous nature helped avoid mistakes or improved processes. This will show that you understand the importance of accuracy in this position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
