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- Tasks: Ensure customers have a great experience while managing vehicle repair logistics.
- Company: Leading UK repair service company focused on customer satisfaction.
- Benefits: 33 days holiday, health cash plan, and exciting bonuses.
- Why this job: Join a supportive team and make a difference in customer experiences.
- Qualifications: Excellent communication skills and attention to detail required.
- Other info: Proactive attitude needed in a dynamic work environment.
The predicted salary is between 24000 - 36000 £ per year.
A leading repair service company in the UK is looking for a Customer Service Advisor to ensure a positive experience for customers. The role involves:
- Greeting clients
- Managing logistics for a fleet of courtesy cars
- Providing updates on vehicle repairs
The ideal candidate will have:
- Excellent communication skills
- Strong attention to detail
- A proactive attitude
This position offers 33 days of holiday, a personal health cash plan, and various bonuses, contributing to an overall supportive work environment.
Customer Experience Advisor - Vehicle Repair & Service in Hampton employer: Activate Group Limited
Contact Detail:
Activate Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor - Vehicle Repair & Service in Hampton
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and services will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer experience, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Show off your attention to detail by preparing questions for the interviewer. This not only demonstrates your interest but also gives you a chance to clarify any logistics about the role or the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for proactive candidates like you.
We think you need these skills to ace Customer Experience Advisor - Vehicle Repair & Service in Hampton
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about ensuring a positive experience for customers, make sure your application highlights your excellent communication skills. Use clear and friendly language to convey your passion for customer service.
Attention to Detail is Key: We want to see that you pay attention to the little things! When filling out your application, double-check for any typos or errors. This shows us that you take pride in your work and understand the importance of detail in customer interactions.
Be Proactive in Your Approach: In your application, share examples of how you've taken initiative in previous roles. We love candidates who can think on their feet and go the extra mile to ensure customer satisfaction. Let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your skills and experiences in a way that aligns perfectly with what we’re looking for!
How to prepare for a job interview at Activate Group Limited
✨Know the Company Inside Out
Before your interview, do some research on the repair service company. Understand their values, services, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, communication is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Practising clear and concise responses will demonstrate your ability to communicate effectively during the interview.
✨Highlight Your Attention to Detail
In this role, attention to detail is crucial, especially when managing logistics for courtesy cars. Be ready to discuss specific instances where your attention to detail made a difference in your previous roles. This could be anything from ensuring accurate documentation to double-checking service schedules.
✨Emphasise Your Proactive Attitude
The ideal candidate has a proactive attitude, so think of examples where you took the initiative to improve a process or enhance customer satisfaction. Sharing these stories will illustrate your readiness to go above and beyond in the role, which is exactly what they’re looking for.
