At a Glance
- Tasks: Be the first point of contact for customers and handle their queries with care.
- Company: Join a fast-growing company that values its people and offers career progression.
- Benefits: Enjoy 33 days holiday, health cash plan, life assurance, and free breakfasts.
- Other info: Dynamic work environment with regular feedback and team celebrations.
- Why this job: Make a real difference by helping customers on their bad days.
- Qualifications: Experience in customer service or call centres is a plus, but not essential.
The predicted salary is between 23605 - 28651 £ per year.
Location: Level 4, D Mill, Dean Clough Mills, Halifax, HX3 5AX
Department: Contact Centre
Contract type: Permanent, part time
Shift Pattern: 22.5 hours per week, 8.30am - 5.00pm Monday, Wednesday and Saturday or Sunday
Salary: £26,228 pro rated
About the role
We’re looking for Customer Service Advisors to be the first point of contact for our customers and take accident reports from our customers, deal with queries, liaise with other companies and agencies and work with other areas of the business to resolve issues. Update and record accurate information using bespoke software and reporting platforms.
Key responsibilities
- Receiving a high volume of inbound calls from Customers and third parties.
- Using Activate Group's bespoke software and databases to accurately record the information provided.
- Work within agreed Customer SLAs and personal KPIs.
- Collaborating with other teams across the business.
- Communicating with other companies as necessary to resolve queries.
Skills
- Focus on the customer: Take personal responsibility for delivering exceptional customer service.
- Adapt to change: Look to the future. Understand and adapt to the need for change and improvements in the way you work.
- Solve problems: Take a proactive approach to issues you face. Have a great understanding of systems and processes.
- Take ownership: Deliver on commitments. Do what you say you are going to do and don't let other people down.
Knowledge and Experience
- Ability to handle high volume of calls daily.
- High attention to detail.
- Proficient in use of software packages.
- Experience of working in a target driven environment desirable.
- Ability to multi-task.
- Previous experience working in a Call/Contact Centre or Customer Support role desirable.
- Comfortable with a fast paced and changing environment.
Benefits
- 33 days holiday, including bank holidays.
- Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups.
- Enhanced maternity, paternity, adoption and shared parental pay.
- Life assurance at three times your basic salary.
- Free breakfasts and fresh fruit.
- A birthday surprise for everyone.
What you can expect from us
At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.
Every role at Activate Group is aligned to our wider business vision and purpose – making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customers and partners.
We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning.
Whether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.
A bit about us
Activate Group is a fast-growing business approaching 1,000 team members nationwide. We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield. We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners. We also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.
Our purpose & values
Our purpose underpins everything we do: Make someone’s bad day better.
Our values define how we work with our team members, customers and suppliers:
- Make it happen: Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better: Be bold. Challenge the norm - make small improvements often.
- Win together: Be a team player. Win together, learn together, respect each other.
Customer Service Advisor - Part Time in Halifax employer: Activate Group Limited
ACTIVATE GROUP LIMITED is an exceptional employer located in Glasgow, offering a supportive work culture that values employee contributions and fosters professional growth. With benefits such as 33 days of holiday, night shift allowances, and life assurance, we ensure our team members feel valued and secure while playing a crucial role in delivering high-quality vehicle repairs.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Part Time in Halifax
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Activate Group Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Activate Group Limited and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor - Part Time in Halifax
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Activate Group Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Activate Group Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Activate Group Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Activate Group Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Activate Group Limited will surely appreciate.
