At a Glance
- Tasks: Be the first point of contact for customers and resolve their queries.
- Company: Join a fast-growing company that values its people and offers career progression.
- Benefits: Enjoy 33 days holiday, health cash plan, and free breakfasts.
- Other info: Supportive culture with team events and ongoing development opportunities.
- Why this job: Make a real difference by helping customers on their bad days.
- Qualifications: Experience in customer service and ability to handle high call volumes.
The predicted salary is between 18900 - 23100 £ per year.
Location: Level 4, D Mill, Dean Clough Mills, Halifax, HX3 5AX
Department: Contact Centre
Contract type: Permanent
Shift Pattern:
- 37.5 hours per week, 8.30am - 5.00pm including 1 in 2 Saturdays or Sundays
- 37.5 hours per week, 8:00am - 4.30pm including 1 in 2 Sundays
About the role
We're looking for Customer Service Advisors to be the first point of contact for our customers and take accident reports from our customers, deal with queries, liaise with other companies and agencies and work with other areas of the business to resolve issues. Update and record accurate information using bespoke software and reporting platforms.
Key responsibilities
- Receiving a high volume of inbound calls from Customers and third parties.
- Using Activate Groups bespoke software and databases to accurately record the information provided.
- Work within agreed Customer SLAs and personal KPIs.
- Collaborating with other teams across the business.
- Communicating with other companies as necessary to resolve queries.
Skills
- Focus on the customer: Take personal responsibility for delivering exceptional customer service.
- Adapt to change: Look to the future. Understand and adapt to the need for change and improvements in the way you work.
- Solve problems: Take a proactive approach to issues you face. Have a great understanding of systems and processes.
- Take ownership: Deliver on commitments. Do what you say you are going to do and don't let other people down.
Knowledge and Experience
- Ability to handle high volume of calls daily.
- High attention to detail.
- Proficient in use of software packages.
- Experience of working in a target driven environment desirable.
- Ability to multi-task.
- Previous experience working in a Call/Contact Centre or Customer Support role desirable.
- Comfortable with a fast paced and changing environment.
Benefits
We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:
- 33 days holiday, including bank holidays.
- Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups.
- Enhanced maternity, paternity, adoption and shared parental pay.
- Life assurance at three times your basic salary.
- Free breakfasts and fresh fruit.
- A birthday surprise for everyone.
What you can expect from us
At Activate Group, we want everyone to have the tools and support they need to do their best work. We're an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.
Every role at Activate Group is aligned to our wider business vision and purpose – making someone's bad day better. You'll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.
We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We'll also support your ongoing development through regular feedback and career planning.
Whether you're based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you'll be part of a supportive culture where people are encouraged to succeed.
A bit about us
Activate Group is a fast-growing business approaching 1,000 team members nationwide.
We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.
We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.
We also work with the UK's largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.
Our purpose & values
Our purpose underpins everything we do: Make someone's bad day better.
Our values define how we work with our team members, customers and suppliers:
- Make it happen: Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better: Be bold. Challenge the norm - make small improvements often.
- Win together: Be a team player. Win together, learn together, respect each other.
Customer Service Advisor - Full Time in Halifax employer: Activate Group Limited
ACTIVATE GROUP LIMITED is an exceptional employer located in Glasgow, offering a supportive work culture that values employee contributions and fosters professional growth. With benefits such as 33 days of holiday, night shift allowances, and life assurance, we ensure our team members feel valued and secure while playing a crucial role in delivering high-quality vehicle repairs.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Full Time in Halifax
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Activate Group Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Activate Group Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Full Time in Halifax
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Activate Group Limited:Your cover letter is your chance to shine! Tell us why you want to work at Activate Group Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Activate Group Limited!
How to prepare for a job interview at Activate Group Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
