Job Title
Vehicle Valeter
Department
Activate Accident Repair
Location
AAR Tunbridge Wells, 3 Stag Road, Tunbridge Wells, TN2 3BQ
Hours
45 hours per week (Mon-Fri)
Salary
Real Living Wage Employer
Role Overview
Valeting of customer and courtesy vehicles, dealing with customers in a professional manner, ensuring high standards of customer service.
Key Responsibilities
- Ensuring all vehicles are washed, vacuumed, cleaned and polished using the approved materials and equipment in order to present to the customer, where necessary, clean upholstery and carpets and when requested to do so steam clean engines and engine compartments.
- Cleaning vehicles (customer and courtesy cars) ready for customer collection to a standard that reinforces the customers feeling that they have received first class service.
- Report any accidents, incidents to your Bodyshop Manager without delay.
- Confirm any damage or cleanliness issues with reception team.
- Notify customer and reception when a delay is imminent.
- To be aware of and adhere to all the Housekeeping and Health and Safety regulations and policies applicable to your position and working environment. e.g. driving whilst under the influence of sleep‑inducing medication, driving vehicles for which you are not insured or trained. Chemicals, fluids and cleaning agents used in the cleaning process.
- Complete necessary office paperwork – fuel and drivers log.
Skills and Experience
- Full driving licence with the correct classification to carry out duties.
- Logistics experience.
- Experience of vehicle appraisal.
- Exceptional communication and customer service skills.
- Interpersonal and communication skills should be excellent standard.
- Attention to detail.
- The right attitude to get the job done.
- Time management at each booking is essential.
Benefits
- 33 days holiday (including bank holidays).
- Annual pay review.
- Personal health cash plan – claim back the cost of things like dentist and optical check ups.
- Enhanced maternity / paternity / adoption / shared parental pay.
- Life assurance: three times basic salary.
- Free breakfasts and fruit.
- Birthday surprise for everybody!
Driver/Valet employer: Activate Group Limited
At AAR Mildenhall, we pride ourselves on being a leading employer in the automotive repair industry, offering our Drivers and Valets not only competitive benefits like 33 days of holiday and a health cash plan but also a supportive work culture that prioritises wellbeing and professional growth. As part of one of the UK's fastest-growing private companies, you'll have the opportunity to develop your career while contributing to our mission of turning bad days into better ones for our customers.
