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For Companies At a Glance
- Tasks: Drive and deliver customer vehicles while ensuring top-notch service and communication.
- Company: Join one of the UK's fastest-growing private companies, making a real impact in vehicle repair.
- Benefits: Enjoy 33 days holiday, health cash plans, free breakfasts, and birthday surprises!
- Why this job: Be part of a supportive team focused on wellbeing and career growth in a dynamic environment.
- Qualifications: Must have a full driving licence and excellent communication skills; logistics experience is a plus.
- Other info: Work 45 hours a week with opportunities for professional development and recognition.
The predicted salary is between 24000 - 36000 £ per year.
Department: Activate Accident Repair
Location: AAR Mildenhall, Plot 41, Hampstead Avenue, Mildenhall, Suffolk, IP28 7AS
Hours: 45hrs per week
We’re looking for a Driver to be part of our success story.
Great career development opportunities – grow with us.
About the role
The role involves the timely collection and re-delivery of customer and courtesy vehicles, ensuring customers are informed of delivery times and delays. Responsibilities include vehicle checks, collecting excess payments, explaining repair processes to customers, and maintaining high standards of customer service.
Key responsibilities
- Carry out scheduled collection and delivery of customer vehicles, complete relevant paperwork, and handle payments professionally.
- Drive vehicles safely, report faults, and adapt to weather and traffic conditions.
- Ensure all documentation is accurate during vehicle transfers.
- Clean courtesy cars for customer collection to a high standard.
- Report accidents or incidents promptly to the Bodyshop Manager.
- Manage collection of payments and receipts, following financial procedures.
- Collect and verify customer paperwork, check courtesy cars for damage and cleanliness.
- Communicate any damages or cleanliness issues with reception.
- Notify customers and reception of delays.
- Complete customer paperwork with vehicle details, damages, and claims in the presence of the customer.
- Adhere to all health and safety regulations, including safe driving practices and chemical handling.
- Ensure vehicles meet safety standards upon return or report faults accordingly.
- Complete office paperwork such as fuel logs and driver logs.
Skills and experience
- Full driving license with appropriate classification.
- Experience in logistics and vehicle appraisal.
- Excellent communication and customer service skills.
- Attention to detail and a proactive attitude.
- Effective time management skills.
Benefits
- 33 days holiday including bank holidays.
- Health cash plan for dental and optical expenses.
- Enhanced maternity, paternity, adoption, and shared parental pay.
- Life assurance up to three times salary.
- Free breakfasts and fruit.
- Birthday surprises.
What you can expect from us
We prioritize team member wellbeing, offering support whether you’re at our offices, on-site, or working remotely. We provide benefits focused on health and wellbeing, along with rewards and perks to show our appreciation.
A bit about us
Recognized as one of the UK’s fastest-growing private companies, with over 700 employees nationwide, we support major fleets and insurance companies through our repair centers and network of independent repair partners. Our purpose is to make someone’s bad day better, guided by our values of accountability, continuous improvement, and teamwork.
Driver/ Valet employer: Activate Group Limited
Contact Detail:
Activate Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver/ Valet
✨Tip Number 1
Familiarise yourself with the local area and traffic patterns around Mildenhall. Knowing the best routes can help you manage your time effectively, which is crucial for a role that involves timely vehicle collection and delivery.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be interacting with customers regularly, being friendly and approachable will make a great impression and could set you apart from other candidates.
✨Tip Number 3
Practice your vehicle appraisal skills. Being able to quickly and accurately assess the condition of vehicles will demonstrate your attention to detail and proactive attitude, both of which are key for this role.
✨Tip Number 4
Showcase your ability to handle paperwork efficiently. Since the role involves completing various forms and logs, being organised and detail-oriented will highlight your suitability for the position.
We think you need these skills to ace Driver/ Valet
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Driver/Valet position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in logistics, customer service, and driving. Use bullet points for clarity and include specific achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job that excite you and how you can contribute to their success story. Be sure to keep it concise and professional.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Driver/Valet role.
How to prepare for a job interview at Activate Group Limited
✨Know the Role Inside Out
Familiarise yourself with the key responsibilities of a Driver/Valet. Understand the importance of timely vehicle collection and delivery, as well as the need for excellent customer service. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Since the role involves interacting with customers, be prepared to discuss how you handle communication effectively. Share examples of how you've explained processes or resolved issues in previous roles, highlighting your ability to maintain high standards of customer service.
✨Demonstrate Attention to Detail
The job requires meticulous vehicle checks and accurate paperwork handling. Be ready to provide examples from your past experiences where your attention to detail made a difference, whether it was in logistics, vehicle appraisal, or any other relevant field.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to adapt to changing conditions. Think about how you would handle delays, customer complaints, or vehicle faults, and be ready to articulate your thought process clearly.
