At a Glance
- Tasks: Be the friendly face of our Bodyshop, helping customers and managing vehicle logistics.
- Company: Join a fast-growing team at Activate Group, dedicated to making bad days better.
- Benefits: Enjoy 33 days holiday, quarterly bonuses, and a personal health cash plan.
- Other info: Celebrate success together and enjoy regular feedback for your development.
- Why this job: Kickstart your career in a supportive environment with real opportunities for growth.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 24000 - 36000 £ per year.
Location: Activate Accident Repair Department: AAR Kings Langley, Unit 3, Kingley Park, Station Road, Kings Langley, WD4 8GW
Contract type: Permanent
Hours: 45 per week
We’re looking for a Customer Service Advisor to join our team, and play a key role in Activate Accident Repair Kings Langley. Activate Group is a growing UK business approaching 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.
Role Overview: First point of contact for customers and colleagues visiting the Bodyshop.
Key responsibilities:
- Responsible for the reception area, including greeting customers and providing a positive and welcoming experience.
- Deliver exceptional customer service.
- Co‑ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars.
- Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines.
- Regularly update the customer with progress on their repair.
- Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs.
- Process payments and issue invoices.
- Supporting with handling complaints in line with Company policy.
- Adhere to all company policies, procedures, and service level agreements.
- Knowledge and compliance with Health and Safety regulations.
Skills and experience:
- Strong attention to detail.
- Ability to deal professionally with the issues that arise.
- Excellent communication skills in all areas, including by telephone, email and in face‑to‑face situations.
- Computer literate.
- Ability to understand, implement and review complex processes.
- Proactive.
- Ability to organise time and resources.
- Good time management and prioritisation skills.
- Handling confidential information.
Benefits:
- 33 days holiday, including bank holidays
- Quarterly bonus scheme up to £450 per quarter
- Annual pay review
- Personal health cash plan—claim back the cost of everyday healthcare such as dental and optical check‑ups
- Enhanced maternity, paternity, adoption and shared parental pay
- Life assurance at three times your basic salary
- Free breakfasts and fresh fruit
- A birthday surprise for everyone
What you can expect from us: At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively. Every role at Activate Group is aligned to our wider business vision and purpose – making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners. We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company‑wide celebrations. We’ll also support your ongoing development through regular feedback and career planning. Whether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.
A bit about us: Activate Group is a fast‑growing business approaching 1,000 team members nationwide. We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield. We manage every step of the repair journey—repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK‑wide network of trusted independent repair partners. We also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.
Our purpose & values: Our purpose underpins everything we do: Make someone’s bad day better. Our values define how we work with our team members, customers and suppliers: Make it happen – Be accountable. Take the initiative, work fast, and do a great job. Strive for better – Be bold. Challenge the norm - make small improvements often. Win together – Be a team player. Win together, learn together, respect each other.
Customer Service Advisor employer: Activate Group Limited
Activate Group is an exceptional employer that prioritises the well-being and development of its team members. With a supportive work culture, generous benefits including 33 days of holiday and a quarterly bonus scheme, employees are encouraged to thrive in their roles while contributing to the company's mission of making someone's bad day better. Located in Kings Langley, this position offers a unique opportunity to be part of a fast-growing business that values innovation and teamwork, ensuring every employee feels valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Activate Group. Understand their values and how they make someone's bad day better. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a pro at talking to people. Try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your time and resources effectively. Think of examples from your past experiences where you’ve juggled multiple tasks successfully.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Activate Group. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference in how we perceive your fit for our team.
Tailor Your Application:Make sure to tailor your application to the Customer Service Advisor role. Highlight your relevant experience and skills that align with the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to convey. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Activate Group Limited
✨Know the Company
Before your interview, take some time to research Activate Group. Understand their values, mission, and what they stand for. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Prepare examples from your past experiences where you successfully handled customer queries or complaints. Be ready to demonstrate your ability to communicate clearly and professionally, both verbally and in writing.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle specific situations, like dealing with an unhappy customer or managing multiple tasks at once. Practising these scenarios can help you articulate your thought process and problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
