Activate Group is seeking a Complaints & Improvement Specialist to join our Customer Experience team in a hybrid Halifax-based role. You will resolve customer complaints, perform root-cause analysis and drive improvements across operations while upholding FCA DISP requirements.
This role sits at the intersection of customer outcomes and service improvements, requiring strong investigative skills, data analysis, and effective stakeholder engagement to deliver fair, timely resolutions.
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Customer Complaints & Root-Cause Improvement Specialist employer: ACTIVATE GROUP LIMITED
Activate Group is an exceptional employer located in Newcastle, offering a vibrant work culture that prioritises employee well-being and development. With generous benefits such as 33 days of holiday, a quarterly bonus scheme, and a personal health cash plan, employees are rewarded for their hard work while being part of a supportive team that celebrates success and fosters growth. Join us to make a meaningful impact in a role that truly contributes to improving our customers' experiences.
