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- Tasks: Lead and manage Customer Service Centre teams to ensure top-notch service delivery.
- Company: Join Activate Group, a growing UK business with over 1,000 team members.
- Benefits: Enjoy 33 days holiday, competitive salary, and genuine career progression.
- Why this job: Make a real impact by enhancing customer experiences and leading dynamic teams.
- Qualifications: Strong management skills and excellent communication abilities are essential.
- Other info: Opportunity for continuous improvement and building effective stakeholder relationships.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Claim Centre Manager to join our ARN team and play a key role in being responsible for the day-to-day management of the Customer Service Centre teams (Repair Deployment and Repair Management). The key responsibilities for this role will be to ensure services are delivered in accordance with ARN's client and business requirements incorporating customer journey excellence.
Activate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.
Key responsibilities:- Responsible for the day-to-day management of the Customer Service Centre teams (Repair Deployment and Repair Management).
- Lead and motivate teams including delegating and managing workloads.
- Ensure that services delivered are in accordance with the client specification as well as company and client policies, procedures and standards.
- Deliver performance targets for customer service levels and KPIs, ensuring:
- All calls and communications inbound to the centre are answered in line with SLAs.
- All repairs are deployed in line with customer requirements.
- All repairs are progressed as appropriate to completion.
- Strong interpersonal and staff management skills.
- Excellent communication skills, both written and verbal.
- Ability to set, exceed and meet targets on a consistent basis.
- Ability to think analytically and strategically and a good problem solver, but to react effectively to scenarios in a pressured environment.
- Good eye for detail and ability to interpret statistics and evaluate results.
- Ability to deliver to strict deadlines.
- Body repair industry knowledge.
- Knowledge of the working practices of insurers with regard to motor claims.
- Experience of managing customer call centre environments.
We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect: 33 days holiday, including.
Claim Centre Manager employer: Activate Group Limited
Contact Detail:
Activate Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claim Centre Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Claim Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claim Centre Manager role. Highlight your experience in managing customer service teams and any relevant achievements that align with the job description. We want to see how you can bring value to our ARN team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific skills like your ability to motivate teams and meet performance targets, and don’t forget to show your enthusiasm for joining Activate Group.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, but also let your personality shine through. We love seeing candidates who can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Activate Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Claim Centre Manager. Familiarise yourself with customer service excellence and how it aligns with the company's goals. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Claim Centre Manager, you'll be leading teams, so be ready to share examples of how you've motivated and managed staff in the past. Think about specific situations where you delegated tasks effectively or resolved conflicts. This will highlight your interpersonal skills and ability to drive performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in high-pressure situations. Prepare by thinking of scenarios where you've had to think analytically and strategically. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate Your Commitment to Continuous Improvement
The role involves instilling best practices and driving improvements. Be ready to discuss how you've identified training needs or created workflow processes in previous roles. This shows that you’re proactive and committed to enhancing team performance and customer satisfaction.