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- Tasks: Handle inbound calls and provide exceptional customer service while managing administrative tasks.
- Company: Join one of the UK's fastest-growing private companies, supporting drivers in road incidents.
- Benefits: Enjoy 33 days holiday, health cash plan, life assurance, and fun perks like free breakfasts.
- Why this job: Be part of a supportive team with great career development opportunities and a positive work culture.
- Qualifications: Excellent communication skills and ability to manage high call volumes; experience in insurance is a plus.
- Other info: Office-based role in Peterborough or Halifax with flexible shift options.
The predicted salary is between 19500 - 26000 £ per year.
Job title: Call Centre Advisor
Department: Sopp+Sopp, First Response Team
Location: Peterborough or Halifax. This position is office-based; you will need to live within a commutable distance of the office.
Hours Available: We offer a variety of shifts ranging from Monday – Friday and 4 days on, 4 days off. We are a 24/7 operation, and working hours will reflect this; this vacancy does not include night shifts.
Salary: Starting from £24,570.00
Start Date: TBC
We’re looking for a Call Centre Advisor to be part of our success story.
**Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies.
**Great career development opportunities – grow with us.
About the role
We are looking for people to join our 24/7, 365 days a year Contact Centre. This role will primarily involve handling a high volume of inbound calls with an exceptional level of customer service, as well as assisting with administrative tasks and emails to support our operations.
Key responsibilities
- Record accurately the first notification of loss following a motor traffic accident
- Deal with telephony enquiries from Customers, Repairers, Clients, and Third Parties within the agreed service levels
- Manage queries during inbound enquiries to conclusion, escalating only when necessary
- Assist with administrative tasks and emails
- Use MRN’s bespoke software and databases to record, update, and maintain information related to each claim
- Manage own workload, prioritising daily tasks and ensuring completion
- Provide accurate updates to team managers and customers as required
- Ensure all SLAs are met and exceeded
Skills and experience
- Excellent customer service and communication skills
- Ability to handle a high volume of calls daily
- Excellent written and verbal communication skills
- Able to manage own time and workload effectively
- Strong multitasking abilities
- High attention to detail and accuracy
- Experience in a target-driven environment (desirable)
- Experience within the insurance and claims industry (desirable)
Benefits
- 33 days holiday (including bank holidays)
- Personal health cash plan – claim back costs like dental and optical check-ups
- Enhanced maternity/paternity/adoption/shared parental pay
- Life assurance: three times basic salary
- Free breakfasts and fruit
- Birthday surprise for everyone!
What you can expect from us
At Activate Group, supporting our team members is a top priority. Whether at our Halifax or Peterborough offices, one of our AAR sites, or working from home, we ensure you have the support to succeed.
From benefits prioritising your health and wellbeing to rewards like employee of the month, and perks such as free fruit and cereal, we appreciate your efforts.
A bit about us
Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ over 700 team members nationwide.
We collaborate with some of the UK\’s largest fleets and insurance companies, supporting drivers involved in road incidents at our contact centres in Halifax and Peterborough.
We manage every step of the repair process, including vehicle repairs at our Activate Accident Repair body shops and through a UK-wide network of independent repair partners.
Learn more about our purpose and values, which guide how we work with team members, customers, and suppliers:
Purpose: Make someone\’s bad day better
Values:
- Make it happen – Be accountable, take initiative, work quickly, and do a great job.
- Strive for better – Be bold, challenge norms, and make small improvements often.
- Win together – Be a team player, win, learn, and respect each other.
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Call Centre Advisor employer: Activate Group Limited
Contact Detail:
Activate Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor
✨Tip Number 1
Familiarise yourself with the insurance and claims industry. Understanding common terminology and processes will help you stand out during interviews, as it shows your commitment to the role and your ability to hit the ground running.
✨Tip Number 2
Practice your communication skills by engaging in mock calls or role-playing scenarios. This will prepare you for the high volume of inbound calls you'll be handling and demonstrate your customer service abilities effectively.
✨Tip Number 3
Research the company culture and values of Activate Group. Being able to articulate how your personal values align with theirs during the interview can make a strong impression and show that you're a good fit for their team.
✨Tip Number 4
Prepare examples from your past experiences that showcase your multitasking abilities and attention to detail. Highlighting specific situations where you've successfully managed multiple tasks will demonstrate your capability to thrive in a target-driven environment.
We think you need these skills to ace Call Centre Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Call Centre Advisor. Familiarise yourself with the skills required, such as excellent customer service and communication abilities, as well as the importance of managing a high volume of calls.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise any previous roles in customer service or call centres, and showcase your ability to handle multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific reasons why you want to work for this organisation and how your values align with theirs, particularly their focus on making someone's bad day better.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial for the role of a Call Centre Advisor.
How to prepare for a job interview at Activate Group Limited
✨Showcase Your Customer Service Skills
As a Call Centre Advisor, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, demonstrating your communication skills and empathy.
✨Familiarise Yourself with the Role
Understand the key responsibilities of the position, such as managing inbound calls and handling administrative tasks. Research the company’s values and purpose to align your answers with their expectations during the interview.
✨Demonstrate Multitasking Abilities
The role requires strong multitasking skills. Be ready to discuss how you manage multiple tasks effectively, especially in a high-pressure environment. You might want to share specific strategies or tools you use to stay organised.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice responding to hypothetical situations related to customer service challenges, ensuring you highlight your thought process and decision-making skills.
