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For Companies At a Glance
- Tasks: Handle inbound calls and provide exceptional customer service while managing administrative tasks.
- Company: Join a fast-growing company recognised by the Sunday Times for its success and innovation.
- Benefits: Enjoy 33 days holiday, health cash plan, life assurance, and fun perks like free breakfasts!
- Why this job: Be part of a supportive team that values your growth and well-being in a dynamic environment.
- Qualifications: Excellent communication skills and ability to multitask; experience in customer service is a plus.
- Other info: Office-based role in Peterborough or Halifax with flexible shift options and no night shifts.
The predicted salary is between 19500 - 26500 £ per year.
Department: Sopp+Sopp, First Response Team
Location: Peterborough or Halifax. This position is office-based; you will need to live within a commutable distance of the office.
Hours Available: We offer a variety of shifts ranging from Monday - Friday and 4 days on, 4 days off. We are a 24/7 operation, and working hours will reflect this. This vacancy does not include night shifts.
Salary: Starting from £24,570.00
Start Date: TBC
We’re looking for a Call Centre Advisor to be part of our success story.
About the role
We are looking for people to join our 24/7, 365 days a year Contact Centre. This role will primarily involve handling a high volume of inbound calls with an exceptional level of customer service and assisting with administrative tasks and emails to support our operations.
Key responsibilities
- Record accurately the first notification of loss following a motor traffic accident
- Deal with telephony enquiries from Customers, Repairers, Clients, and Third Parties within the agreed service levels
- Manage queries presented during inbound enquiries to conclusion, escalating only when necessary
- Assist with administrative tasks and emails
- Use MRN’s bespoke software and databases to record, update, and maintain information related to each claim
- Manage own workload, prioritising each day and ensuring tasks are completed
- Provide accurate updates to team managers and customers as required
- Ensure all SLAs are met and exceeded
Skills and experience
- Excellent customer service and communication skills
- Ability to handle a high volume of calls daily
- Excellent written and verbal communication skills
- Able to manage own time and workload effectively
- Strong multitasking abilities
- High attention to detail and accuracy
- Experience in a target-driven environment (desirable)
- Experience within the insurance and claims industry (desirable)
Benefits
- 33 days holiday (including bank holidays)
- Personal health cash plan – claim back costs for dental and optical check-ups
- Enhanced maternity/paternity/adoption/shared parental pay
- Life assurance: three times basic salary
- Free breakfasts and fruit
- Birthday surprise for everyone!
What you can expect from us
At Activate Group, supporting our team members is a priority. Whether you're at our Halifax or Peterborough offices, one of our AAR sites, or working from home, we’ll provide the support you need to succeed. From health and wellbeing benefits to rewards like employee of the month, and perks such as free fruit and cereal, we value your contribution.
A bit about us
Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ over 700 team members nationwide. We work with some of the UK’s largest fleets and insurance companies, supporting drivers involved in road incidents at our contact centres in Halifax and Peterborough. We manage every step of the repair process, from repairs at our Activate Accident Repair body shops to a UK-wide network of independent repair partners.
Our purpose and values define who we are and how we work with team members, customers, and suppliers:
Purpose: Make someone's bad day better
Values:
- Make it happen – Be accountable. Take initiative, work fast, and do a great job.
- Strive for better – Be bold. Challenge norms and make small improvements often.
- Win together – Be a team player. Win, learn, and respect each other.
Call Centre Advisor employer: Activate Group Limited
Contact Detail:
Activate Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor
✨Tip Number 1
Familiarise yourself with the insurance and claims industry. Understanding common terminology and processes will help you stand out during interviews, as it shows your commitment to the role and your ability to hit the ground running.
✨Tip Number 2
Practice your communication skills by engaging in mock calls or role-playing scenarios. This will prepare you for the high volume of inbound calls you'll be handling and demonstrate your customer service abilities effectively.
✨Tip Number 3
Research the company culture at Activate Group. Understanding their values and purpose can help you align your responses during interviews, showing that you're a good fit for their team-oriented environment.
✨Tip Number 4
Be prepared to discuss how you manage your time and workload. Think of specific examples where you've successfully prioritised tasks in a busy environment, as this is crucial for the Call Centre Advisor role.
We think you need these skills to ace Call Centre Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Call Centre Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and handling high volumes of calls. Use bullet points for clarity and include specific achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for them and how you can contribute to their success, especially in providing exceptional customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the role of a Call Centre Advisor.
How to prepare for a job interview at Activate Group Limited
✨Research the Company
Before your interview, take some time to learn about the company’s values and mission. Understanding their purpose of 'making someone's bad day better' will help you align your answers with what they are looking for.
✨Showcase Your Customer Service Skills
As a Call Centre Advisor, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or complaints, demonstrating your ability to manage high volumes of calls effectively.
✨Practice Multitasking Scenarios
Since the role requires strong multitasking abilities, consider practising scenarios where you have to manage multiple tasks at once. This could involve role-playing with a friend or family member to simulate handling calls while documenting information.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, career development opportunities, or how success is measured in the role. This shows your genuine interest in the position.
