At a Glance
- Tasks: Handle inbound calls and provide exceptional customer service while managing administrative tasks.
- Company: Join a fast-growing company recognised in the Sunday Times 100.
- Benefits: Enjoy 33 days holiday, competitive salary, and great career development opportunities.
- Other info: Office-based role with flexible shifts and no night work.
- Why this job: Be part of a success story and grow your career in a supportive environment.
- Qualifications: Excellent communication skills and ability to manage high call volumes.
The predicted salary is between 24000 - 33600 £ per year.
Department: Sopp+Sopp, First Response Team
Location: Halifax - This position is office based, you will need to live within commutable distance of the office.
Hours Available: We offer a variety of shifts ranging from Monday - Friday core hours and 4 days on 4 days off. This vacancy does not work night shift.
Salary: Starting from £24,******
Interview Date: Friday 13 March **** - please ensure you are able to attend our Halifax office on this date
Start Date: 13 April ****
We are looking for people to join our contact centre.
This role will primarily involve handling a high volume of inbound calls with an exceptional level of customer service and assisting with administrative tasks and emails to support our operations.
Key responsibilities:
- Record accurately the first notification of loss following a motor traffic accident
- Deal with telephony enquiries from Customers, Repairers, Clients and Third Parties with the agreed service levels
- Manage queries presented during that inbound enquiry to conclusion, only escalating where necessary
- Assist with administrative tasks and emails
- Using MRN's bespoke software and databases to record, update and maintain information relating to each claim
- Manage own workload, prioritising each day and ensuring any tasks are complete
- Provide accurate updates to team managers and customers as required
- Ensure that all SLA's are met and exceeded
Skills and experience:
- Excellent customer service and communication skills
- Ability to handle a high volume of calls daily
- Excellent written and verbal communication skills
- Able to manage own time and workload
- Strong multitasking abilities
- High attention to detail and accuracy
- Experience of working in a target driven environment desirable
- Experience within the insurance and claims industry desirable
Benefits:
33 days holiday (including bank holidays)
Call Centre Advisor employer: Activate Group Limited
At Sopp+Sopp, we pride ourselves on being a dynamic and rapidly growing company, as evidenced by our recognition in the Sunday Times 100 list of Britain's fastest-growing private companies. Our Halifax office offers a supportive work culture with flexible shift patterns, ensuring a healthy work-life balance, while providing excellent career development opportunities for our Call Centre Advisors. Join us to be part of a team that values exceptional customer service and fosters personal growth in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Advisor
✨Tip Number 1
Get to know the company before your interview! Research Sopp+Sopp and their values, so you can show them you're genuinely interested in being part of their success story.
✨Tip Number 2
Practice your customer service skills! Since you'll be handling a high volume of calls, role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Be ready to showcase your multitasking abilities. During the interview, share examples of how you've managed multiple tasks effectively in previous roles, especially in a target-driven environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed, and you can keep track of your progress easily. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Call Centre Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Centre Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can contribute to our success story!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your previous experiences align with what we’re looking for. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills:Since this role involves handling a high volume of calls, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Activate Group Limited
✨Know the Company
Before your interview, take some time to research Sopp+Sopp and their First Response Team. Understand their values, mission, and what makes them one of Britain's fastest-growing private companies. This will not only help you answer questions more effectively but also show your genuine interest in being part of their success story.
✨Practice Customer Scenarios
As a Call Centre Advisor, you'll be handling a high volume of calls. Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or manage multiple queries at once. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Showcase Your Communication Skills
Excellent communication is key for this role. During the interview, focus on articulating your thoughts clearly and confidently. Use examples from your past experiences to illustrate your communication skills, whether it’s through handling calls or writing emails. This will help the interviewers see that you can manage customer interactions effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in the role. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the team. Plus, it gives you a chance to assess if the company is the right fit for you.
