Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our Bodyshop, helping customers and managing courtesy cars.
- Company: Join a fast-growing company recognised by the Sunday Times for its success.
- Benefits: Enjoy 33 days holiday, health cash plan, bonuses, and free breakfasts.
- Why this job: Make someone's day better while developing your career in customer service.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Dynamic team environment with great support and career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Department: Activate Accident Repair, Bristol
Location: 1 Orpen Park, Ashridge Road, Bradley Stoke, BS32 4QD
Hours: 42.5 hours a week
We are looking for a Customer Service Advisor to be part of our success story.
Overview
Role Overview: First point of contact for customers and colleagues visiting the Bodyshop. Responsibilities include greeting customers, issuing courtesy cars, liaising with the workshop and updating customers.
Responsibilities
- Responsible for the reception area, including greeting customers and providing a positive and welcoming experience.
- Deliver exceptional customer service.
- Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars.
- Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines.
- Regularly update the customer with progress on their repair.
- Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs.
- Process payments and issue invoices.
- Support with handling complaints in line with Company policy.
- Adhere to all company policies, procedures, and service level agreements.
- Knowledge and compliance with Health and Safety regulations.
Skills and experience
- Strong attention to detail.
- Ability to deal professionally with the issues that arise.
- Excellent communication skills in all areas, including by telephone, email and in face-to-face situations.
- Computer literate.
- Ability to understand, implement and review complex processes.
- Proactive.
- Ability to organise time and resources.
- Good time management and prioritisation skills.
- Handling confidential information.
Benefits
- 33 days holiday (including bank holidays)
- Personal health cash plan – claim back the cost of things like dentist and optical check ups
- Enhanced maternity / paternity / adoption / shared parental pay
- Monthly and Annual Bonus schemes
- Life assurance: three times basic salary
- Free breakfasts and fruit
- Birthday surprise for everybody!
What you can expect from us
At Activate Group, looking after team members is a major priority. Whether you’re at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we’ll make sure you have all the support you need to succeed. From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you.
Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide. We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Purpose
Make someone’s bad day better.
Values
- Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better – Be bold. Challenge the norm – make small improvements often.
- Win together – Be a team-player. Win together, learn together, respect each other.
Customer Service Advisor in Bristol employer: Activate Group Limited
Contact Detail:
Activate Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Activate Group. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their success story.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for customers, think about how you would handle different scenarios. Role-play with a friend or family member to get comfortable with common questions and situations you might face.
✨Tip Number 3
Dress to impress! First impressions matter, especially in customer service roles. Make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Service Advisor in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match the job description, like your attention to detail and communication skills.
Showcase Your Customer Service Skills: Since this role is all about delivering exceptional customer service, share specific examples of how you've gone above and beyond for customers in previous roles. We want to see your passion for making someone's day better!
Be Professional Yet Approachable: When writing your application, strike a balance between professionalism and friendliness. Use a conversational tone that reflects our values, but ensure you maintain a level of formality appropriate for a job application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Activate Group Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and recent achievements, like being listed in the Sunday Times 100. This will not only help you answer questions more effectively but also show your genuine interest in being part of their success story.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to deliver exceptional service is key. Prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight your communication skills and how you made a positive impact on customers' experiences.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Be ready to discuss how you've managed complex processes or logistics in previous jobs. You might even want to bring up specific instances where your keen eye for detail helped avoid issues or improved efficiency.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and career development opportunities. This shows that you're proactive and genuinely interested in how you can grow with the company, aligning with their value of 'striving for better'.
