At a Glance
- Tasks: Manage vehicle claims and ensure top-notch customer service.
- Company: Join a dynamic team in a fast-paced environment.
- Benefits: 33 days holiday, health cash plan, free breakfasts, and life assurance.
- Other info: Great opportunities for career growth in the insurance industry.
- Why this job: Make a real difference in customer journeys while developing your skills.
- Qualifications: Resilient attitude, excellent communication, and problem-solving skills.
The predicted salary is between 24000 - 28000 £ per year.
About the role
We’re looking for a Customer Service Advisor to join our Customer Service Team, and play a key role in being responsible for ensuring repair instructions are deployed to the most suitable repairer, in accordance with customer SLAs.
They are also responsible for ensuring that all systems are updated and maintained efficiently.
Key responsibilities
- Manage vehicle claims end-to-end from repair instruction to completion and escalating where necessary.
- Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers.
- Using Avant Groups bespoke software and databases to record, update and maintain information relating to each claim.
- Manage own workload, ensuring all claims assigned are progressing in line with set KPI’s and business targets.
- Provide accurate updates to all key stakeholders, ensuring all updates are sufficiently detailed to give a full disclosure of the present claim position.
- Ensure that all SLA's are met and exceeded.
Skills and experience
- Have a resilient and positive attitude.
- Excellent customer service skills, taking responsibility and providing a market leading customer journey.
- Excellent problem solving skills.
- Ability to handle a high volume of calls daily.
- Excellent written and verbal communication skills.
- Able to manage own time and workload.
- Desirable: Experience of working in a fast paced/contact centre environment.
- Desirable: Experience within the insurance and claims industry.
- What you can expect from us
- 33 days holiday, including bank holidays.
- Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups.
- Enhanced maternity, paternity, adoption and shared parental pay.
- Life assurance at three times your basic salary.
- Free breakfasts and fresh fruit.
- A birthday surprise for everyone.
- #J-18808-Ljbffr
Customer Service Advisor in Huddersfield employer: Activate Collision Solutions
Activate Collision Solutions is an excellent employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee growth, we provide comprehensive training and development opportunities, ensuring that our team members can advance their careers while making a meaningful impact in the motor network sector. Located in a vibrant area, our company culture promotes work-life balance and fosters strong relationships among colleagues and clients alike.
Contact Details:
Activate Collision Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Huddersfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Activate Collision Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Activate Collision Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Huddersfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Activate Collision Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Activate Collision Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Activate Collision Solutions!
How to prepare for a job interview at Activate Collision Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
