At a Glance
- Tasks: Lead a dynamic team in managing bodyshop operations and ensuring top-notch customer service.
- Company: Join Activate Accident Repair, a rapidly growing UK business with a vibrant team culture.
- Benefits: Enjoy 33 days holiday, a bonus scheme, and a personal health cash plan.
- Other info: Be part of a supportive environment with opportunities for career growth and development.
- Why this job: Make a real impact by leading a team and enhancing customer satisfaction in the automotive industry.
- Qualifications: Experience in bodyshop management and strong leadership skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Hours: 40 hours per week, Monday – Friday.
We’re looking for a Bodyshop Manager to join our team at Activate Accident Repair Mildenhall.
Key responsibilities
- Plan resources and equipment levels around budgets and financial plans.
- Establish and maintain consistent workflow within the Bodyshop through effective capacity planning.
- Adhere to the operational workshop loading system in line with company policy and procedures, ensuring all targets and deadlines are met or addressed.
- Manage daily production coordination.
- Regularly and consistently review site KPI performance to identify areas of potential shortfall against plan, delivery of average repair cost target, CSI targets and customer service scores.
- Manage customer complaints from initial contact through to conclusion, carry out root cause analysis and implement corrective actions.
- Promote good communication throughout all areas of responsibility, developing and fostering a proactive attitude through regular, open and honest communication that supports the achievement of company objectives.
- Conduct regular performance reviews with all team members, monitor targets and identify training needs.
- Lead all recruitment activities in partnership with the People team.
- Promote employee engagement and retention using company schemes such as Employee of the Month.
- Provide support for all site apprentices to review their progress.
- Ensure adherence to all Health and Safety regulations on site, monitor audit performance and take action where required.
- Lead and manage the site to achieve the BSI Kitemark and support other group sites when required.
Skills and experience
- Technical knowledge and experience of the Accident Repair and Bodyshop industry.
- Previous experience in a management position with the ability to lead and coach a team.
- Ability to organise office administration, control systems and financial resources.
- Relevant and up-to-date knowledge of vehicle design and manufacture, consumer and vehicle legislation, industry and best practice.
- Knowledge and understanding of the provisions of EPA and CO.
- Knowledge and understanding of BSI Standards and accreditation.
- Strong numeracy and literacy skills.
Benefits
- 33 days holiday (including bank holidays).
- Bonus scheme.
- Annual pay review.
- Personal health cash plan – claim back the cost of things such as dentist and optical check.
- Enhanced maternity / paternity / adoption / shared parental leave.
- Life assurance: three times basic salary.
- Free breakfasts and fruit.
- Birthday surprise for everyone.
About Activate Group
Activate Group is a growing UK business approaching 1,000+ team members nationwide.
Body Shop Manager in Mildenhall employer: Activate Accident Repair
Activate Group is an exceptional employer, offering a supportive and dynamic work environment for Bodyshop Managers at our Mildenhall location. With a strong focus on employee engagement, we provide comprehensive benefits including 33 days of holiday, a bonus scheme, and personal health cash plans, alongside opportunities for professional growth through regular performance reviews and training support. Join us to be part of a proactive team that values open communication and fosters a culture of excellence in the Accident Repair industry.
