At a Glance
- Tasks: Lead the Bodyshop team, ensuring top-notch service and maximising profitability.
- Company: Join Activate Group, a rapidly growing UK business with 1,000+ team members.
- Benefits: 33 days holiday, bonus scheme, health cash plan, and free breakfasts.
- Other info: Dynamic workplace with a focus on employee engagement and development.
- Why this job: Build a rewarding career in a supportive environment with real growth opportunities.
- Qualifications: Experience in accident repair management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Hours: 40 hours per week, Monday - Friday
Location: Unit A and B, Sandfield Industrial Estate, Oldfield Rd, Hampton TW12 2HR
We’re looking for a Bodyshop Manager to join our team, and play a key role at Activate Accident Repair Hampton. Activate Group is a growing UK business approaching 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.
Role overview
Oversee all aspects of the Bodyshop and ensuring customer service level agreements (SLAs) and site key performance indicators (KPIs) are met while maximising profitability.
- 33 days holiday (including bank holidays)
- Bonus Scheme
- Annual pay review
- Personal health cash plan – claim back the cost of things like dentist and optical check ups
- Enhanced maternity / paternity / adoption / shared parental pay
- Life assurance: three times basic salary
- Free breakfasts and fruit
- Birthday surprise for everybody!
Key responsibilities
- Plan resources and equipment levels around budgets and financial plans.
- Establish and maintain control of consistent workflow within the Bodyshop through effective capacity planning.
- Adhere to operational workshop loading system in line with company policy/procedures, ensuring all targets and deadlines are met or addressed.
- Regularly review site KPI performance to identify areas of potential shortfall against plan, delivery of average repair cost target, CSI targets and customer service scores.
- Manage customer complaints from initial contact through to conclusion, carrying out root cause analysis on each complaint and implementing required actions.
- Promote good communication throughout all areas of responsibility, developing and fostering a pro-active attitude through regular, open and honest communication that supports the achievement of Company objectives.
- Conduct regular performance reviews with all team members, monitor targets and identify training needs.
- Lead all recruitment activities in partnership with the People team.
- Promote employee engagement and retention, making use of Company schemes such as Employee of the Month and values nominations.
- Lead support for all site apprentices to review their progress.
- Ensure adherence to all Health and Safety regulations on site and monitor audit performance, taking action where required.
- If required, lead and manage the site to achieve BSI Kitemark.
- Support other Group sites when required.
Skills and experience
- Technical knowledge and experience of the Accident Repair and Bodyshop industry.
- Previous experience within a management position with the ability to lead and coach the team.
- Ability to organise office administration, control systems and financial resources.
- Relevant and up-to-date knowledge of vehicle design and manufacture, consumer and vehicle legislation, industry and best practice.
- Knowledge and understanding of the provisions of E.P.A. and C.O.S.H.H.
- Knowledge and understanding of BSI Standards and accreditation.
- Strong numeracy and literacy skills.
- Excellent communication skills.
What We Offer
- Supportive and professional working environment.
- Opportunity to grow with a dynamic and ambitious company.
- Career development and progression opportunities.
Body Shop Manager in Hampton employer: Activate Accident Repair
Activate Group is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive and professional working environment at our Hampton location. With generous benefits such as 33 days of holiday, a bonus scheme, and a personal health cash plan, we foster a culture of engagement and recognition, ensuring that every team member feels valued and has opportunities for career development and progression within our expanding organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Body Shop Manager in Hampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will boost your confidence and help you articulate your experience and skills effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Body Shop Manager in Hampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Body Shop Manager role. Highlight your relevant experience in the accident repair and bodyshop industry, and don’t forget to showcase your management skills. We want to see how you can lead a team and meet those KPIs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Activate Accident Repair. Share specific examples of how you've successfully managed teams and improved customer service in the past.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to show your personality. We love a bit of character in our applications!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our growing team!
How to prepare for a job interview at Activate Accident Repair
✨Know Your Stuff
Make sure you brush up on your technical knowledge of the Accident Repair and Bodyshop industry. Be ready to discuss vehicle design, legislation, and best practices. This shows that you're not just interested in the role but also understand the ins and outs of the business.
✨Showcase Your Leadership Skills
As a Body Shop Manager, you'll need to lead and coach your team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. This will demonstrate your capability to foster a positive work environment.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle customer complaints or manage workflow under pressure. Think of specific situations you've faced before and how you tackled them. This will help you illustrate your problem-solving skills and ability to maintain high service levels.
✨Communicate Openly
Effective communication is key in this role. During the interview, practice clear and honest communication. Ask questions about the company culture and how they promote employee engagement. This shows you're keen on fostering a proactive attitude within the team.
