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For Companies At a Glance
- Tasks: Lead and scale key client accounts, driving growth and deepening relationships.
- Company: Join a leading Brand Experience Agency focused on innovative marketing solutions.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Be part of a dynamic team, shaping brand experiences for major global clients.
- Qualifications: 5+ years in senior account leadership within creative or brand marketing agencies.
- Other info: Ideal for energetic, strategic thinkers ready to build a legacy.
The predicted salary is between 43200 - 72000 £ per year.
A leading Brand Experience Agency is seeking a Head of Account Management to lead and scale the accounts function, focused initially on managing key client relationships with a major global tech brand and a leading cloud solutions distributor. This senior hire will combine strategic oversight, commercial growth, and leadership across key accounts with a strong agency background in marketing, events, experiential, and training delivery.
The main focus of the role is a “land and expand” strategy — driving increased spend from existing clients by deepening relationships across departments, uncovering new opportunities, and maximising value-add. Working closely with the Business Development Executive (who generates meetings) and the business owners (who lead and win new business pitches), the successful candidate will take full ownership of client success and long-term revenue growth.
Key Responsibilities
- Act as strategic lead across key client accounts, driving relationship depth and account performance.
- Focus on a land and expand strategy: grow spend within existing accounts through cross-department engagement and proactive value-add solutions.
- Build and grow the account team, hiring an Account Manager within 2–3 months.
- Oversee the full client lifecycle: onboarding, strategy, creative execution, delivery, and wrap-up.
- Collaborate with the Head of Delivery, who manages the PM team, to ensure seamless project implementation and campaign execution.
- Drive client retention, satisfaction, and incremental revenue growth (target: 50%+ uplift).
- Work with the internal delivery structure to install a dedicated PM for implementation and ongoing campaign delivery (6-month+ horizon).
- Operate accounts as independent profit centres, hitting revenue and margin targets.
- Lead and win organic growth pitches within existing clients.
- Support overall business development with insights from the field and client trends.
Skills and Experience
- 5+ years in a senior account leadership role within a creative, experiential, or brand marketing agency.
- Proven experience running large-scale campaigns, live events, activations, and training programmes.
- Demonstrated success in managing and growing large client accounts (e.g., global tech and cloud services brands).
- Skilled at hiring, coaching, and scaling high-performing account teams.
- Excellent collaboration with internal creative, delivery, and new business teams.
- Strong commercial and operational acumen – confident managing budgets, margin, and delivery quality.
- Strategic thinker with a hands-on, proactive approach.
Qualifications
- Project management certifications (e.g., PMP) are a plus but not essential.
Ideal Candidate
- Energetic, strategic, and commercially savvy.
- Highly creative, with a deep passion for innovation and brand experience.
- Experience working in fast-paced agency environments.
- Ready to build a team and leave a legacy on two high-potential accounts.
Seniority level: Director
Employment type: Full-time
Job function: Sales and Information Technology
Industries: Events Services and Social Networking Platforms
Head of Account Management employer: Activ8 Tech Recruitment
Contact Detail:
Activ8 Tech Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Account Management
✨Tip Number 1
Network strategically within the industry. Attend events and webinars related to account management and brand experience, where you can meet professionals from creative agencies. Building relationships with people in similar roles can lead to valuable insights and potential referrals.
✨Tip Number 2
Showcase your leadership skills by engaging in discussions on platforms like LinkedIn. Share your thoughts on effective account management strategies or recent trends in brand marketing. This not only positions you as a thought leader but also attracts attention from recruiters looking for candidates with strong strategic oversight.
✨Tip Number 3
Research the company thoroughly before applying. Understand their key clients, recent projects, and their approach to account management. Tailoring your conversations during networking or interviews to reflect this knowledge can demonstrate your genuine interest and alignment with their goals.
✨Tip Number 4
Consider reaching out directly to current employees in similar roles at the agency. Ask them about their experiences and any advice they might have for someone looking to step into the Head of Account Management position. This insider perspective can be invaluable and may even lead to a referral.
We think you need these skills to ace Head of Account Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in creative or brand marketing agencies. Emphasise your success in managing large client accounts and running campaigns.
Craft a Compelling Cover Letter: In your cover letter, focus on your strategic thinking and hands-on approach. Mention specific examples of how you've driven growth in existing accounts and built high-performing teams.
Showcase Relevant Skills: Highlight skills that align with the job description, such as commercial acumen, project management, and collaboration with internal teams. Use concrete examples to demonstrate these abilities.
Research the Company: Familiarise yourself with the Brand Experience Agency's work and values. Mention any relevant projects or campaigns they have executed that resonate with your experience and vision for the role.
How to prepare for a job interview at Activ8 Tech Recruitment
✨Showcase Your Strategic Thinking
As a Head of Account Management, you'll need to demonstrate your ability to think strategically. Prepare examples of how you've successfully implemented a 'land and expand' strategy in previous roles, highlighting specific outcomes and client growth.
✨Highlight Your Leadership Skills
This role requires strong leadership capabilities. Be ready to discuss your experience in building and managing high-performing teams. Share stories that illustrate your coaching style and how you've fostered collaboration within your team.
✨Demonstrate Commercial Acumen
The company is looking for someone with strong commercial and operational skills. Prepare to talk about your experience managing budgets, achieving revenue targets, and ensuring delivery quality. Use metrics to back up your claims.
✨Prepare for Client Relationship Scenarios
Since the role focuses on managing key client relationships, think of challenging situations you've faced with clients and how you resolved them. Be ready to discuss how you maintain client satisfaction and drive retention, as well as any innovative solutions you've provided.
