At a Glance
- Tasks: Manage customer accounts and drive engagement for technology solutions.
- Company: Established software organisation with a focus on public sector and enterprise customers.
- Benefits: Up to £65,000 salary, company bonus, remote work, and career development opportunities.
- Other info: Enjoy a remote-first model with monthly travel and structured training.
- Why this job: Become a trusted advisor and help customers maximise their technology investments.
- Qualifications: Experience in customer relationship management within a tech environment.
The predicted salary is between 65000 - 65000 £ per year.
We’re recruiting a Customer Engagement Manager to join an established software organisation delivering complex technology solutions to public sector and enterprise customers.
This is a customer-facing role focused on adoption, engagement and long-term value realisation. Working with existing customers, you’ll help organisations maximise their investment, increase utilisation and achieve meaningful business outcomes. You’ll act as a trusted advisor, building strong relationships with key stakeholders while helping customers understand, adopt and benefit from the full capabilities of the platform.
The Role
- Manage a portfolio of customer accounts across public sector and enterprise organisations
- Build strong, trusted relationships with key customer stakeholders
- Drive customer engagement, adoption and long-term success
- Monitor customer health and proactively identify risks and opportunities
- Lead customer reviews, success planning and value-focused discussions
- Promote best practice and help customers maximise platform utilisation
- Gather customer feedback and represent customer requirements internally
- Work closely with Product, Delivery and Technical teams to support customer outcomes
About You
You may currently be working as a:
- Customer Engagement Manager
- Customer Success Manager
- Account Manager
- Service Delivery Manager
- Project Manager
- Programme Manager
You will bring:
- Experience managing customer relationships within a software, SaaS or technology environment
- Excellent stakeholder management and communication skills
- A proactive, consultative approach to customer engagement
- The ability to manage multiple customer priorities and relationships simultaneously
- Strong commercial awareness without being sales-driven
Most importantly, you’ll be naturally curious and enjoy developing a deep understanding of technology solutions and how they solve real business challenges. You’ll take a genuine interest in learning new capabilities, product enhancements and emerging use cases, continually building your knowledge so you can confidently advise customers, share best practice and help organisations maximise the value of their investment.
We’re looking for someone who enjoys learning, asks questions, embraces complexity and is excited by the opportunity to become a trusted expert for their customers.
What’s On Offer?
- Salary up to £65,000
- Company bonus
- Remote-first working model
- Monthly travel to Bournemouth or Milton Keynes
- Structured onboarding and training programme
- Exposure to complex, business-critical customer environments
- Long-term career development opportunities within an established organisation
If you enjoy building relationships, solving customer challenges and helping organisations get the very best from technology, we’d love to hear from you.
Customer engagement manager in England employer: Activ8 Tech Recruitment
Join a forward-thinking software organisation that prioritises employee growth and engagement, offering a competitive salary of £65,000 plus bonuses. With a remote-first working model and monthly travel to vibrant locations like Bournemouth or Milton Keynes, you will thrive in a culture that values collaboration, continuous learning, and meaningful customer relationships. Benefit from structured onboarding, exposure to complex environments, and long-term career development opportunities, making this an excellent place for those passionate about technology and customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer engagement manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Engagement Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its products inside out. We want you to be able to discuss how you can drive customer engagement and adoption effectively. Show them you’re not just another candidate, but the one they’ve been looking for!
✨Tip Number 3
Practice your storytelling skills! When discussing your past experiences, frame them in a way that highlights your ability to build relationships and solve customer challenges. We want to see how you can translate your experience into real value for their customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Customer Engagement Manager position!
We think you need these skills to ace Customer engagement manager in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Engagement Manager. Highlight your experience in managing customer relationships and any relevant achievements that showcase your ability to drive engagement and adoption.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer engagement and how your skills align with our mission at StudySmarter. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since this role involves building strong relationships, demonstrate your excellent communication skills in your application. Use clear, concise language and make sure to proofread for any errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Activ8 Tech Recruitment
✨Know Your Customers
Before the interview, research the company’s existing customer base and their needs. Understand how the role of a Customer Engagement Manager can impact these customers. This will help you demonstrate your proactive approach and ability to build strong relationships.
✨Showcase Your Communication Skills
Prepare examples that highlight your excellent stakeholder management and communication skills. Think of situations where you successfully engaged with customers or resolved conflicts. This will show that you can effectively manage multiple priorities and relationships.
✨Demonstrate Your Curiosity
Be ready to discuss how you stay updated on technology solutions and industry trends. Share instances where your curiosity led to better customer outcomes or innovative solutions. This aligns perfectly with the company’s desire for someone who enjoys learning and embracing complexity.
✨Prepare for Value-Focused Discussions
Think about how you would lead customer reviews and success planning discussions. Prepare to talk about how you would identify risks and opportunities for customers. This will showcase your consultative approach and your commitment to helping customers maximise their investment.
