At a Glance
- Tasks: Manage customer accounts and drive engagement for long-term success.
- Company: Established software organisation with a focus on technology solutions.
- Benefits: Up to £65,000 salary, company bonus, remote work, and career development.
- Other info: Enjoy structured onboarding and exposure to complex customer environments.
- Why this job: Become a trusted advisor and help customers maximise their tech investments.
- Qualifications: Experience in customer relationship management within a tech environment.
The predicted salary is between 65000 - 65000 £ per year.
We’re recruiting a Customer Engagement Manager to join an established software organisation delivering complex technology solutions to public sector and enterprise customers. This is a customer-facing role focused on adoption, engagement and long-term value realisation. Working with existing customers, you’ll help organisations maximise their investment, increase utilisation and achieve meaningful business outcomes. You’ll act as a trusted advisor, building strong relationships with key stakeholders while helping customers understand, adopt and benefit from the full capabilities of the platform.
The Role
- Manage a portfolio of customer accounts across public sector and enterprise organisations
- Build strong, trusted relationships with key customer stakeholders
- Drive customer engagement, adoption and long-term success
- Monitor customer health and proactively identify risks and opportunities
- Lead customer reviews, success planning and value-focused discussions
- Promote best practice and help customers maximise platform utilisation
- Gather customer feedback and represent customer requirements internally
- Work closely with Product, Delivery and Technical teams to support customer outcomes
About You
You may currently be working as a:
- Customer Engagement Manager
- Customer Success Manager
- Account Manager
- Service Delivery Manager
- Project Manager
- Programme Manager
You will bring:
- Experience managing customer relationships within a software, SaaS or technology environment
- Excellent stakeholder management and communication skills
- A proactive, consultative approach to customer engagement
- The ability to manage multiple customer priorities and relationships simultaneously
- Strong commercial awareness without being sales-driven
Most importantly, you’ll be naturally curious and enjoy developing a deep understanding of technology solutions and how they solve real business challenges. You’ll take a genuine interest in learning new capabilities, product enhancements and emerging use cases, continually building your knowledge so you can confidently advise customers, share best practice and help organisations maximise the value of their investment. We’re looking for someone who enjoys learning, asks questions, embraces complexity and is excited by the opportunity to become a trusted expert for their customers.
What’s On Offer?
- Salary up to £65,000
- Company bonus
- Remote-first working model
- Monthly travel to Bournemouth or Milton Keynes
- Structured onboarding and training programme
- Exposure to complex, business-critical customer environments
- Long-term career development opportunities within an established organisation
If you enjoy building relationships, solving customer challenges and helping organisations get the very best from technology, we’d love to hear from you.
Customer engagement manager employer: Activ8 Tech Recruitment
Join a forward-thinking software organisation that prioritises employee growth and engagement, offering a competitive salary of £65,000 plus bonuses and a remote-first working model. With structured onboarding, ongoing training, and the opportunity to work closely with public sector and enterprise customers, you'll thrive in a culture that values collaboration and innovation while enjoying the flexibility of monthly travel to vibrant locations like Bournemouth or Milton Keynes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer engagement manager
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give us insights into the company culture and even lead to referrals.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and challenges. This shows we’re genuinely interested and ready to engage in meaningful discussions about how we can help their customers succeed.
✨Tip Number 3
Practice our storytelling skills! We should be ready to share specific examples of how we’ve driven customer engagement and success in previous roles. This helps us stand out as a candidate who can deliver real value.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating our enthusiasm for the role can keep us top of mind and show our commitment to building strong relationships.
We think you need these skills to ace Customer engagement manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Engagement Manager. Highlight your experience in managing customer relationships and any relevant achievements that showcase your ability to drive engagement and adoption.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer engagement and how your skills align with our mission at StudySmarter. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since this role involves building strong relationships, demonstrate your excellent communication skills in your application. Use clear, concise language and make sure to proofread for any errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Activ8 Tech Recruitment
✨Know Your Customers
Before the interview, research the company’s existing customer base and their needs. Understand how the role of Customer Engagement Manager fits into helping these customers maximise their investment in technology solutions.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you successfully built strong relationships with stakeholders. Highlight how these relationships led to improved customer engagement and satisfaction.
✨Demonstrate Your Proactive Approach
Be ready to discuss how you identify risks and opportunities within customer accounts. Share specific strategies you've used to drive adoption and ensure long-term success for your clients.
✨Emphasise Your Curiosity and Learning Mindset
Express your enthusiasm for learning about new technologies and solutions. Discuss how your curiosity has helped you advise customers effectively and stay ahead in a fast-paced tech environment.
