Customer Engagement Coordinator

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Customer Engagement Coordinator, Wembley

Client:

Activ

Location:

Wembley, United Kingdom

Job Category:

Other

–

EU work permit required:

Yes

Job Reference:

c9eb04eee928

Job Views:

6

Posted:

12.07.2025

Expiry Date:

26.08.2025

Job Description:

If you’re looking for an opportunity where you can really make a difference and our values resonate with yours, then come join us!

We offer generous benefits such as:

• Salary-sacrificing options up to $18, to increase your take-home pay
• Options for work-life balance
• Training through Activ’s RTO
• Various staff benefits from our corporate partners
• Employee assistance and wellbeing program
• An accepting and open environment to work and thrive in while giving back to the community

About the role

As a Customer Engagement Coordinator with Activ, you will manage a portfolio of new and existing customers, ensuring a positive customer experience, and that NDIS funding and appropriate services are secured to deliver on our customers\’ goals.

Based in Wembley, you will travel weekly to visit families north of the river, maintaining strong relations with our existing customer base and internal stakeholders.

This is a permanent full-time position with a hybrid work model, combining office and remote work.

We provide comprehensive induction and onboarding, ensuring you are well-trained and supported to deliver quality service.

A typical day may include:

• Meeting with prospective and current customers and their support networks face-to-face and via video calls
• Providing case management for up to 90 customers
• Designing options, creating opportunities, and making decisions with customers
• Promoting Activ\’s services to potential and existing customers
• Maintaining open communication with stakeholders during the customer journey

The ideal candidate will have:

• Experience in the disability sector with knowledge of NDIS funding and standards
• Experience working with diverse family dynamics and culturally sensitive issues
• A willingness to learn, share knowledge, and challenge constructively
• Experience promoting services to diverse customers
• A valid driver’s license and willingness to use a private vehicle
• Cert III in Disability or Individual Support, or willingness to obtain one

Application process:

Submit your current CV and answer a few questions. The recruitment process includes a pre-employment screening and a video interview. Applicants must have the right to work in Australia and be willing to obtain relevant certifications if needed.

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