Solutions Engineer in London

Actionstep is a pioneer in the development and sale of software‐as‐a‐service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast‐growing, dynamic business with a global customer base of more than 30,000 and a team of over 180 in the USA, Australia, UK, Canada and New Zealand.

The Sales Team is essential for building strong customer and partner relationships that enable the achievement of business targets. It projects a positive first impression of Actionstep, accurately represents the product and value proposition, and articulates how Actionstep can enable customers to be successful by giving them the time and freedom to focus on what they do best – 'be lawyers'. Continuous improvement of sales methodology and capability across the entire sales function is a key focus.

THE PURPOSE OF YOUR ROLE

The Solutions Engineer works closely with the Sales Team to demonstrate the value of Actionstep, address customer challenges, and ensure successful adoption of our solutions.

WHAT YOU WILL BE DOING

• Develop a deep understanding of Actionstep's product offerings and stay updated on industry trends.
• Collaborate with the product development team to stay informed about upcoming features and enhancements.
• Conduct product demonstrations and technical presentations to showcase Actionstep's solutions.
• Partner with sales representatives to understand customer requirements and align Actionstep's solutions with their needs.
• Provide pre‐sales technical support, addressing prospect inquiries and concerns.
• Collaborate with sales representatives to prepare and deliver compelling proposals and technical documentation.
• Act as a trusted advisor, offering technical guidance and expertise to customers throughout the sales cycle.
• Conduct training sessions for sales teams to ensure they are equipped with the technical knowledge to effectively sell Actionstep's solutions.
• Develop and maintain sales collateral, including technical documentation, case studies, and solution briefs.
• Travel as required or directed by your Leader.

Relationship Management

• Build and maintain strong working relationships with all internal and external parties, ensuring transparent, proactive and effective communication.
• Attend and proactively contribute to customer, partner and internal meetings with the view to add value constructively.

Professional Development

• Stay informed about industry trends, competitive products and emerging technologies.
• Continuously update technical knowledge to effectively address evolving customer needs.
• Actively look to build your own career through delivery of self and assisted professional development initiatives.
• Be a thought leader both within Actionstep and in the wider industry.
• Stay abreast of industry best practice patterns, products and technologies and assist in process improvement activities as required.
• Proactively identify and participate in the continuous improvement of processes and procedures within the relevant team department.
• Actively contribute to the development and maintenance of a strong department culture, ensuring knowledge and experience is shared.

Health & Safety

Assume responsibility for your own and others' safety and wellbeing, following all safety and wellbeing procedures and instructions, including reporting hazards, incidents and accidents, and participating in safety and wellbeing initiatives and programmes as required.

Other Responsibilities

Undertake any other reasonable duties as required.

WHO ARE YOU

• Excellent Communicator – comfortable communicating with customers and internal teams and saying no when necessary.
• Relationship Builder – strong skills in cultivating and maintaining relationships with customers by being personable, empathetic and able to understand customers' needs.
• Curiosity and Eagerness to Learn – inherent curiosity about technology and a passion for continuous learning, staying updated with the latest industry trends and product knowledge.
• Problem Solver – proactive and resourceful in resolving issues.
• Technically Confident – confidence in technical abilities and capacity to learn new technologies quickly.

Experience & Qualifications

• Essential: Bachelor's degree or equivalent in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.
• Proven experience in a sales engineering or technical pre‐sales role within the technology industry.
• Excellent communication and presentation skills, with the ability to convey complex concepts to both technical and non‐technical audiences.
• Strong problem‐solving skills and the ability to think strategically about business challenges.
• Willingness to travel for on‐site customer engagements as needed.
• Comfortable working within Office 365.

Desirable

• Experience in Salesforce.com.
• Exposure and knowledge of the legal industry.

Personal Skills, Attributes & Competencies

• Ability to work in both team and individual capacities.
• Ability to manage multiple streams of work effectively.
• Ability to manage daily workload through best practice time management techniques.
• Great communication and interpersonal skills.
• Passionate about teamwork and collaboration.

Benefits

• Further develop and grow your sales technique with the support and sponsorship of your sales leadership.
• Flexible working.
• Unlimited leave.
• Competitive salary and bonus possibilities.
• Pension contributions.
• Private medical, dental and life insurance.
• Socials, lunches and team‐building events.
• Outstanding office in Kings Cross, with free barista‐made espresso drinks and free beer on tap.
• Relaxed and friendly team who genuinely care about and trust one another.
• Fantastic training and development opportunities.

Seniority level: Associate

Employment type: Full‐time

Job function: Technology, Information and Internet