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For Companies At a Glance
- Tasks: Engage with customers, provide solutions, and drive success in the legal tech space.
- Company: Fast-growing global SaaS company transforming law firm operations.
- Benefits: Competitive salary, bonuses, private medical insurance, and team-building events.
- Why this job: Make a real impact on law firms while developing your sales and technical skills.
- Qualifications: Experience in sales engineering, strong communication skills, and knowledge of the legal industry.
- Other info: Join a friendly team with excellent training opportunities and a vibrant office atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Ready to bring your technical expertise to a role where every conversation, every demo, and every solution truly makes an impact? At Actionstep, we are looking for a Pre‑Sales Customer Solutions Engineer who thrives at the intersection of technology and customer success. This is your chance to join a fast‑growing global SaaS company that’s reshaping how midsize law firms run their businesses.
Step into a role where your skills will shine, your ideas will be heard, and your work will directly shape the success of law firms around the world.
The Role at a Glance:
- Pre‑Sales Customer Solutions Engineer
- Hybrid – London (Kings Cross) with travel to client sites as required
- Competitive Salary and Bonus possibilities
- Company: Comprehensive legal business management platform for midsize law firms
- Pedigree: Fast‑growing, dynamic SaaS business with a global customer base and team
Your Background / Skills:
- Experience in sales engineering or technical pre‑sales, knowledge of the legal industry, experience with Salesforce CRM.
Pre‑Sales Customer Solutions Engineer Role
The Pre‑Sales Customer Solutions Engineer is a powerhouse player within our Sales Team – where technical mastery meets real‑world impact. In this role, you’ll dive deep into customer challenges, translate complex ideas into clear, compelling solutions, and shape the future success of every firm you engage with. As a high‑impact position, your insights, creativity, and communication skills directly influence customer success and fuel company growth.
Key Strengths
- Excellent communicator with customers and internal teams; confident saying no when needed.
- Strong relationship builder – personable, empathetic, and able to understand customer needs.
- Curious and eager to learn; stays current with technology and industry trends.
- Technically confident and quick to learn new technologies.
Experience & Qualifications
- Bachelor’s degree (or equivalent) in a relevant field, or equivalent experience.
- Proven experience in sales engineering or technical pre‑sales within tech.
- Strong communication and presentation skills; able to explain complex accounting concepts to all audiences.
- Strategic thinker with strong problem‑solving abilities.
- Willingness to travel for on‑site customer work.
- Experience with Salesforce.com.
- Knowledge or exposure to the legal industry.
- Able to work independently and as part of a team.
- Strong multitasking and workload management skills.
- Excellent communication and interpersonal skills.
- Team‑oriented and collaborative mindset.
What We Offer
- Further develop and grow your sales technique with the support and sponsorship of your sales leadership.
- Competitive salary and bonus possibilities.
- Pension contributions.
- Private medical, dental and life insurance.
- Socials, lunches and team‑building events.
- Outstanding office in Kings Cross, with free barista‑made espresso drinks and free beer on tap.
- Relaxed and friendly team who genuinely care about and trust one another.
- Fantastic training and development opportunities.
If you’re ready to elevate your career, deepen your technical impact, and join a team that values curiosity, collaboration, and growth, we want to hear from you. Don’t wait to take the next step. Apply now and help us build the future of legal practice management.
Legal Tech Pre-Sales / Customer Solutions Consultant – Global SaaS. Remote in England employer: Actionstep
Contact Detail:
Actionstep Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Tech Pre-Sales / Customer Solutions Consultant – Global SaaS. Remote in England
✨Tip Number 1
Get to know the company inside out! Research Actionstep's products, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Think about how you can translate your technical skills into solutions that meet customer needs. Role-play with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Actionstep.
We think you need these skills to ace Legal Tech Pre-Sales / Customer Solutions Consultant – Global SaaS. Remote in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Pre-Sales Customer Solutions Engineer role. Highlight your experience in sales engineering and any knowledge of the legal industry, as this will show us you understand what we're looking for.
Show Off Your Communication Skills: Since communication is key in this role, use your application to demonstrate your ability to explain complex ideas clearly. We want to see how you can translate technical jargon into relatable language that resonates with customers.
Highlight Your Technical Expertise: Don’t forget to mention your familiarity with Salesforce CRM and any other relevant technologies. We’re looking for someone who’s technically confident, so let us know how you’ve used tech to solve problems in the past.
Be Yourself: We value authenticity, so don’t be afraid to let your personality shine through in your application. Share your passion for customer success and how you can contribute to our team culture. Remember, we want to get to know the real you!
How to prepare for a job interview at Actionstep
✨Know Your Tech Inside Out
As a Pre-Sales Customer Solutions Engineer, you need to be technically confident. Brush up on the latest legal tech trends and be ready to discuss how they can solve customer challenges. Familiarise yourself with Salesforce CRM, as it’s crucial for this role.
✨Master the Art of Communication
You’ll be explaining complex ideas to various audiences, so practice your communication skills. Use clear, concise language and prepare to demonstrate how your solutions can directly impact law firms. Role-play with a friend to refine your pitch.
✨Build Relationships Before the Interview
Start networking with people in the legal tech industry. Engage with potential colleagues on LinkedIn or attend relevant webinars. This will not only give you insights into the company culture but also help you understand customer needs better.
✨Prepare for Problem-Solving Scenarios
Expect to face real-world scenarios during your interview. Think about past experiences where you’ve solved customer problems or improved processes. Be ready to share these examples, highlighting your strategic thinking and problem-solving abilities.
