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- Tasks: Drive customer growth through cross-selling and relationship building in a fast-paced SaaS environment.
- Company: Join Actionstep, a leading innovator in Legal Practice Management software with rapid global growth.
- Benefits: Enjoy unlimited holiday, competitive salary, private medical insurance, and a high-autonomy work culture.
- Why this job: Be part of a dynamic team that values creativity, initiative, and customer success in a thriving industry.
- Qualifications: Proven sales experience in SaaS, strong relationship-building skills, and a tech-savvy mindset are essential.
- Other info: Collaborate across teams and shape the future of legal tech while enjoying regular team socials.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Ready to make the best career decision of your life? Warning – If you’re after a predictable “steady as she goes” role, this might not be for you. We’re a fast-paced SaaS business that’s grown 10x in the past three years and continues to expand at breakneck speed. We’re looking for someone energetic, entrepreneurial, and laser-focused on results—someone who thrives on creating value for customers and knows how to build on existing relationships to drive growth.
WHO WE ARE
Actionstep is a trailblazer in Legal Practice Management software. Our mission is simple: help law firms escape administrative overload so they can focus on delivering outstanding legal services. We’ve seen phenomenal global growth, and our UK team is at the heart of our success. Our people set us apart—think unstoppable, resourceful, creative, and entrepreneurial.
IN THIS ROLE, YOU WILL
- Champion Cross-Selling: Identify upselling and cross-selling opportunities within our UK customer base, increasing adoption of additional products and features.
- Build Lasting Relationships: Develop and maintain trusted partnerships with key stakeholders, understanding their unique challenges and spotting ways to add value.
- Leverage Partner Networks: Collaborate with strategic partners in the legal sector to drive mutual revenue and growth.
- Devise Tailored Sales Strategies: Design bespoke campaigns to maximise cross-sell potential, ensuring our customers always see the full value of Actionstep’s solutions.
- Collaborate Across Teams: Work closely with Account Management, Customer Support, Marketing, and Product to deliver a seamless and rewarding customer experience.
- Stay Product-Savvy: Keep abreast of new product features and industry trends to match evolving client needs with the right solutions.
- Own the Pipeline: Track opportunities in Salesforce, provide timely updates, and manage your sales funnel with precision.
- Delight Customers: Ensure any concerns are resolved quickly and professionally—making every interaction a chance to reinforce our commitment to customer success.
- Achieve (and Smash) Targets: Meet or exceed cross-selling targets, driving significant revenue growth from our existing client portfolio.
ABOUT YOU
- Proven Sales Track Record: You’ve excelled in a SaaS/technology sales environment, hitting or exceeding ambitious targets.
- Legal Tech Exposure: Familiarity with the legal sector (practice management software or legal accounting) is a plus.
- Relationship Guru: You excel at forging strong relationships—winning trust from entry-level users to senior decision-makers.
- Entrepreneurial Mindset: You’re excited by high-growth environments, show initiative, and find innovative ways to add value.
- Tech-Smart: Comfortable with solution selling, demos, and technical details that help position the right product features.
- CRM Wizard: Skilled in using Salesforce (or similar) to manage pipelines and drive transparency.
- Autonomous & Collaborative: You thrive with minimal supervision yet love contributing to a supportive team culture.
- Strong Communicator: Whether it’s a compelling product pitch or a precise internal update, you communicate with clarity and confidence.
- Adaptable & Resilient: Able to pivot quickly in a fast-paced environment, embracing challenges as opportunities to learn.
WHAT WE OFFER IN RETURN
- A Pivotal Role: Shape our customer growth strategy, taking ownership of cross-sell outcomes in the UK market.
- High-Autonomy Culture: We believe in context, not control—trusting you to do your best work in the way that makes sense.
- Competitive Salary & Generous Benefits: Your success is our success; we reward accordingly.
- Unlimited Holiday: Strike the balance you need to stay at the top of your game.
- Pension Contributions: Invest in your future while you help shape ours.
- Private Medical, Dental, Vision, & Life Insurance: Stay healthy and feel secure as we grow together.
- Regular Team Socials & Events: Celebrate wins, spark new ideas, and build meaningful connections with colleagues.
- Ongoing Development: Access to training, resources, and a world-class team eager to share knowledge.
Sound Like a Good Fit? Apply here for a direct route to our Regional VP. Let’s see if you’re as excited about Actionstep’s future in the UK as we are!
Customer Development Manager, UK employer: Actionstep
Contact Detail:
Actionstep Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Development Manager, UK
✨Tip Number 1
Familiarise yourself with Actionstep's products and the legal tech landscape. Understanding how our solutions can alleviate administrative burdens for law firms will help you articulate value during conversations with potential clients.
✨Tip Number 2
Network within the legal sector to build relationships with key stakeholders. Attend industry events or webinars where you can connect with decision-makers and showcase your expertise in customer development.
✨Tip Number 3
Demonstrate your entrepreneurial mindset by preparing innovative ideas for cross-selling strategies. Think about how you can tailor campaigns that resonate with our existing customers and highlight the full value of our offerings.
✨Tip Number 4
Showcase your adaptability and resilience by sharing examples of how you've successfully navigated fast-paced environments in the past. Highlighting your ability to pivot and embrace challenges will align well with our company culture.
We think you need these skills to ace Customer Development Manager, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your sales achievements, particularly in SaaS or technology environments. Use metrics to demonstrate how you've exceeded targets and built strong customer relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that showcase your entrepreneurial mindset and ability to thrive in fast-paced environments.
Showcase Relevant Skills: Emphasise your familiarity with CRM tools like Salesforce and your ability to manage sales pipelines effectively. Highlight any experience you have in the legal tech sector to align with the company's focus.
Demonstrate Communication Skills: Use clear and confident language throughout your application. Whether in your CV or cover letter, ensure you convey your ability to communicate effectively with various stakeholders, from entry-level users to senior decision-makers.
How to prepare for a job interview at Actionstep
✨Show Your Sales Success
Be ready to discuss your proven sales track record in a SaaS or technology environment. Prepare specific examples of how you've hit or exceeded targets, especially in cross-selling or upselling scenarios.
✨Demonstrate Relationship Building Skills
Highlight your ability to forge strong relationships with various stakeholders. Share stories that showcase your success in building trust and understanding client needs, from entry-level users to senior decision-makers.
✨Understand the Legal Tech Landscape
Familiarise yourself with the legal sector and Actionstep's products. Being able to discuss industry trends and how they relate to customer needs will show your commitment and readiness for the role.
✨Prepare for Collaborative Scenarios
Since collaboration is key in this role, think of examples where you've worked across teams to achieve a common goal. Be prepared to discuss how you can contribute to a supportive team culture while also thriving independently.
