Solutions Engineer

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast-growing, dynamic business with a global customer base of more than 30,000 and a team of over 180 in the USA, Australia, UK, Canada, and New Zealand.

The Sales Team is essential for building strong customer and partner relationships that enable the achievement of business targets. The Solutions Engineer is a pivotal member of the Sales Team, combining deep technical expertise with a strong understanding of customer needs. This role requires a balance of technical proficiency, problem-solving skills, and the ability to communicate complex technical concepts to both technical and non-technical stakeholders.

The Solutions Engineer works closely with the Sales Team to demonstrate the value of Actionstep, address customer challenges, and ensure successful adoption of our solutions.

In this role, you will be accountable for:

• Developing a deep understanding of Actionstep’s product offerings and staying updated on industry trends.
• Collaborating with the product development team to stay informed about upcoming features and enhancements.
• Conducting product demonstrations and technical presentations to showcase Actionstep’s solutions.
• Partnering with the sales representatives to understand customer requirements and align Actionstep’s solutions with their needs.
• Providing pre-sales technical support, addressing prospect inquiries and concerns.
• Collaborating with sales representatives to prepare and deliver compelling proposals and technical documentation.
• Acting as a trusted advisor, offering technical guidance and expertise to customers throughout the sales cycle.
• Conducting training sessions for sales teams to ensure they are equipped with the technical knowledge to effectively sell Actionstep’s solutions.
• Developing and maintaining sales collateral, including technical documentation, case studies, and solution briefs.
• Traveling as required or directed by your Leader.

Building and maintaining strong working relationships with all internal and external parties ensuring transparent, proactive, and effective communication always. Attending and proactively contributing to customer, partner, and internal meetings with the view to add value in a constructive manner.

Staying informed about industry trends, competitive products, and emerging technologies. Continuously updating technical knowledge to effectively address evolving customer needs. Actively looking to build own career through delivery of self and assisted professional development initiatives. Being a thought leader both within Actionstep but also in the wider industry. Staying abreast of industry best practice patterns, products, and technologies and assisting in process improvement activities as required.

Proactively identifying and participating in the continuous improvement of processes and procedures within the Relevant Team department. Actively contributing to the development and maintenance of a strong department culture ensuring knowledge and experience is shared.

Assuming responsibility for your own and others' safety and wellbeing, following all safety and wellbeing procedures and instructions, including reporting hazards, incidents, and accidents and participating in safety and wellbeing initiatives and programmes as required.

Undertaking any other reasonable duties as required.

Excellent Communicator: You are comfortable communicating with customers and internal teams and saying no when you need to.

Relationship Builder: You have strong skills in cultivating and maintaining relationships with customers by being personable, empathetic, and able to understand customers' needs.

Curiosity and Eagerness to Learn: You have an inherent curiosity about technology and a passion for continuous learning, staying updated with the latest industry trends and product knowledge.

Problem Solver: You are proactive and resourceful in resolving issues.

Technically Confident: You have confidence in your technical abilities and the capacity to learn new technologies quickly.

Experience & Qualifications:

• Essential: Bachelor’s degree or equivalent in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.
• Proven experience in a sales engineering or technical pre-sales role within the technology industry.
• Excellent communication and presentation skills, with the ability to convey complex accounting concepts to both technical and non-technical audiences.
• Strong problem-solving skills and the ability to think strategically about business challenges.
• Willingness to travel for on-site customer engagements as needed.
• Comfortability working within Office 365.

Desirable: Experience in Salesforce.com. Exposure and knowledge of the legal industry.

• Ability to work in both team and individual capacities.
• Ability to manage multiple streams of work effectively.
• Ability to manage your daily workload through best practice time management techniques.
• Great communication and interpersonal skills.
• Passionate about teamwork and collaboration.

• Further develop and grow your sales technique with the support and sponsorship of your sales leadership.
• Flexible working.
• Unlimited leave.
• Competitive salary and bonus possibilities.
• Pension contributions.
• Private medical, dental and life insurance.
• Socials, lunches and team-building events.
• Outstanding office in Kings Cross, with free barista-made espresso drinks and free beer on tap.
• Relaxed and friendly team who genuinely care about and trust one another.
• Fantastic training and development opportunities.