At a Glance
- Tasks: Engage with customers, resolve enquiries, and support vulnerable clients in a dynamic environment.
- Company: Essex-based gas company focused on customer satisfaction and community support.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Regular travel to various sites and collaborative team environment.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Valid driving licence and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Customer Liaison Officer (CLO) required for Essex-based gas company on a full-time, permanent basis. Reporting to and working with our Customer Relationship Manager, the CLO’s duties will include:
- Regular travel to our sites (located in areas such as London, Kent, Brighton, Southampton and Portsmouth – valid driving licence required for company vehicle).
- Monitoring customer enquiries and complaints to ensure they are resolved promptly and professionally.
- Helping to identify vulnerable customers, referring them for additional support services and checking in with them throughout our works.
- Offering alternative heating & cooking appliances to vulnerable customers on disconnection days.
- Carrying out Customer Service Assessments.
- Carrying out site visits with our client’s customer service department.
- Attending the client’s quarterly customer forum meetings and producing PowerPoint slides to be presented at these meetings.
- Attending the client’s monthly contract performance review meetings to discuss and update on customer service issues.
- Explaining to residents the importance of returning their customer satisfaction surveys and helping to implement improvements to increase scores.
- Communicating with colleagues regularly.
The working hours are 8.30am to 4.30pm, Monday to Friday, and the salary will be dependent on experience. To apply, please submit your CV and a covering letter.
Customer Liaison Officer (CLO) in Stanford-le-Hope employer: Actionshake Ltd
As a leading gas company based in Essex, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values collaboration and innovation. With a focus on customer care, you will play a vital role in making a difference in the lives of vulnerable customers while enjoying a stable work-life balance with regular hours and the chance to travel across beautiful locations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer (CLO) in Stanford-le-Hope
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Actionshake Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Actionshake Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Officer (CLO) in Stanford-le-Hope
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Actionshake Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Actionshake Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Actionshake Ltd!
How to prepare for a job interview at Actionshake Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
