At a Glance
- Tasks: Engage with debtors to negotiate fair repayment plans and resolve outstanding debts.
- Company: Join Actions Now Ltd, a supportive team in Liverpool focused on debt recovery.
- Benefits: Earn £25,000 plus bonuses, enjoy generous holiday, and work in a friendly environment.
- Other info: Comprehensive training and career growth opportunities in a dynamic company.
- Why this job: Make a positive impact while helping others manage their financial challenges.
- Qualifications: 5 years of credit control experience and strong communication skills required.
The predicted salary is between 25000 - 25000 £ per year.
Debt Recovery Agent Location: Liverpool Office, L10
Salary: £25,000 per annum, plus non-contractual bonus
Job Type: Full-time, Permanent
Start Date: ASAP
About Us
At Actions Now Ltd, we specialise in providing professional debt recovery services. We are proud of the exceptional service we provide and equally proud of the positive, supportive working environment we've cultivated here in our Liverpool office. As we continue to grow, we're looking for a motivated and compassionate individual to join our team as a Debt Recovery Agent.
Role Overview
We are looking for a credit control expert to come on board our commercial debt recovery team. You will be the key point of contact for debtors with outstanding debts. Your primary responsibility will be to engage with debtors through inbound and outbound calls and emails, working to understand their individual financial circumstances. Using your negotiation skills, you will help debtors establish affordable repayment plans that are in their best interest, while ensuring that the needs of our clients are also met. Your goal is to resolve arrears in a way that is both fair and sustainable for the customer. You would be responsible for keeping your client informed/updated on any progress made with the debtor.
Key Responsibilities:
- Debtor Engagement: Initiate and respond to calls from debtors to discuss their arrears and repayment options.
- Client Engagement: Manage a client list, including all updates/progress reports.
- Needs Assessment: Listen actively to understand each customer’s unique financial situation and tailor repayment solutions accordingly.
- Negotiation: Use your negotiation skills to reach mutually agreeable repayment terms that help customers clear their debts.
- Problem Solving: Collaborate with internal teams and clients to find the best solutions for customers facing financial challenges.
- Documentation: Maintain accurate records of calls, agreements, and payment plans, ensuring compliance with legal and company guidelines.
What We Offer:
- Competitive Salary: £25,000 per annum with an OTE of £50,000.
- Commission based role: Commission is paid at the end of each month with your monthly wage.
- Generous Holiday Entitlement: Start with 22 days of holiday, plus 8 bank holidays. Enjoy two full weeks off over Christmas with full pay.
- Friendly Work Environment: A supportive and collaborative team culture, where your contributions are valued and recognised.
- Working Hours: Monday - Thursday: 9:00 AM - 5PM; Friday: 9:00 AM - 4:00 PM.
- Location: In-person role at our Liverpool office (L10 area).
Desired Skills & Experience:
- Previous Experience: At least 5 years of experience in Credit Control / Debt Recovery.
- Strong Communication Skills: Comfortable speaking with customers over the phone and able to explain complex information in a clear and empathetic manner.
- Problem-Solving Abilities: A natural ability to find solutions that balance the needs of both the customer and our clients.
- Attention to Detail: Accurately record and process information, ensuring all data is compliant with relevant regulations.
Why Join Us?
This is an exciting opportunity for someone who enjoys helping others and wants to make a positive impact while working in a supportive team environment. You will receive comprehensive training, ongoing development, and the chance to grow within a dynamic and expanding company.
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
- Sick pay
Experience: debt collection: 5 years (required)
Language: English (required)
Location: Liverpool (required)
Work Location: In person
Credit Controller in Liverpool employer: Actions Now Ltd
At Actions Now Ltd, we pride ourselves on being an excellent employer, offering a competitive salary and a generous holiday entitlement, including two full weeks off over Christmas. Our Liverpool office fosters a friendly and supportive work culture where your contributions are valued, and we provide comprehensive training and ongoing development opportunities to help you grow within our dynamic team. Join us to make a meaningful impact while enjoying a collaborative environment that prioritises both employee well-being and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Liverpool
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Actions Now Ltd. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Credit Controller in Liverpool
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Actions Now Ltd.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Actions Now Ltd's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Actions Now Ltd
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Actions Now Ltd.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Actions Now Ltd will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Actions Now Ltd employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
