Action for Pulmonary Fibrosis (APF) is recruiting a Senior Supporter Care Officer to own day-to-day supporter care, build lasting relationships and use feedback to improve the experience for people engaging with APF.
You will coordinate welcomes, thank-yous and follow-ups, handle fundraising enquiries on JustGiving and MuchLoved, maintain accurate CRM records and champion the supporter voice across the team. This is a non-clinical role and involves compassionate first contact on our Support Line.
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