Supporter Contact Officer

Join to apply for the Supporter Contact Officer role at ActionAid UK. ActionAid UK is a member of the ActionAid Federation, an international charity working with women and girls living in poverty across 43 countries. We end violence and fight poverty so that all women, everywhere, can create the future they want. If you are a keen advocate of women and girls’ rights in emergencies, have proven experience of developing and implementing successful influencing strategies, and want to make a real impact by promoting social justice and fighting poverty, we’d love to hear from you!

Responsibilities

• Being the voice of ActionAid, building rapport and working with colleagues across the organisation to resolve supporter queries and problems
• Providing information about ongoing appeals, campaigns and child sponsorships
• Processing payments and looking into transactions
• Maintaining supporter records and recording communications
• Discussing the work of ActionAid and our range of products
• Handling complaints and complex queries
• Spotting fundraising opportunities and supporting emergency appeals to shape a supporter experience we can be proud of

Job Details

• Seniority level: Associate
• Employment type: Contract
• Job function: Business Development and Customer Service
• Industries: Non-profit Organization Management
• Hybrid role: London-Hybrid; right to work in the UK required
• Location: London-Hybrid
• Tenure: Full Time, 6 months Fixed-Term
• To apply: Please visit the ActionAid UK website