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For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot customer issues efficiently.
- Company: Join Action1, a fast-growing tech company trusted by Fortune 500 firms.
- Benefits: Enjoy flexible hours, remote work, and continuous professional growth.
- Why this job: Make a real impact while solving exciting challenges in tech.
- Qualifications: Strong Windows expertise and previous technical support experience required.
- Other info: Be part of a supportive team with excellent career advancement opportunities.
The predicted salary is between 30000 - 50000 ÂŁ per year.
Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real‑time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience.
In 2025, Action1 was recognized by Inc. 5000 as the fastest‑growing private software company in America. The company is founder‑led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi‑billion‑dollar cybersecurity company.
What you’ll do:
- Provide timely, efficient technical support with prompt responses to customer inquiries.
- Troubleshoot and resolve customer issues via phone and other communication channels.
- Follow up with customers post‑troubleshooting to ensure full product functionality.
- Collaborate with the engineering team to address complex technical challenges.
- Work closely with the product team, incorporating customer feedback into product improvements.
- Build and maintain an internal knowledge base with useful guides and solutions.
- Continuously refine and enhance the customer support process for better efficiency.
- Reproduce customer‑reported issues and expedite confirmed problems to the appropriate teams.
- Participate in customer meetings when needed to troubleshoot and resolve issues directly.
Qualifications:
- Strong expertise in Microsoft Windows operating systems.
- Ability to identify and troubleshoot failed patch installations.
- Familiarity with PowerShell scripting and ability to understand basic scripts.
- Proficiency in macOS and/or Linux platforms.
- Knowledge of software deployment and configuration using install switches.
- Skilled in reading, writing, modifying, and backing up the Windows registry.
- Previous experience in technical support or customer service roles.
- Excellent problem‑solving and communication skills, working effectively with customers and internal teams.
- Solid experience troubleshooting software issues across various environments.
Preferred skills (bonus):
- Experience with patch management solutions.
- Ability to analyze and interpret logs and event data.
- Knowledge of Windows Group Policy configuration and management.
- Familiarity with Windows servers and server management.
- Basic understanding of the Windows Security model and related protocols.
Benefits:
- Engaging challenges and opportunities to solve real‑world problems.
- Continuous professional growth and learning with cutting‑edge technologies.
- Stable income, flexible working hours, and opportunities for advancement.
- Supportive and collaborative team of skilled professionals.
- Remote‑first culture, offering flexibility and work‑life balance.
Employment information
- Seniority level: Mid‑Senior level
- Employment type: Full‑time
- Job function: Other
- Industries: IT Services and IT Consulting
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Technical Support Engineer - UK employer: Action1
Contact Detail:
Action1 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - UK
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with current employees at Action1. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your technical expertise in Microsoft Windows, PowerShell, and troubleshooting. Share specific examples of how you've solved problems in the past.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the Technical Support Engineer role and keep you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Action1 team and being part of our mission.
We think you need these skills to ace Technical Support Engineer - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to the role. We want to see how your expertise in Microsoft Windows, PowerShell scripting, and troubleshooting shines through!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality and passion for tech support. Share specific examples of how you've solved customer issues in the past and how you can contribute to our team.
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills—demonstrate them! We love seeing real-world examples of how you've tackled technical challenges and improved customer experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Action1
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows operating systems and patch management solutions. Be ready to discuss your experience with troubleshooting failed patch installations and any relevant PowerShell scripting you've done. This will show that you're not just familiar with the tech, but that you can handle it like a pro.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical challenges in the past. Think about times when you resolved customer issues or collaborated with engineering teams. This will demonstrate your ability to think critically and work effectively under pressure, which is key for a Technical Support Engineer.
✨Communicate Clearly and Confidently
Since you'll be interacting with customers and internal teams, practice explaining complex technical concepts in simple terms. Good communication is essential, so consider doing mock interviews with friends or family to refine your delivery and ensure you come across as approachable and knowledgeable.
✨Be Ready to Discuss Customer Feedback
Action1 values collaboration with product teams, so be prepared to talk about how you've incorporated customer feedback into product improvements in previous roles. Highlight any experience you have building knowledge bases or refining support processes, as this shows your commitment to enhancing the customer experience.
