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- Tasks: Provide top-notch technical support and troubleshoot customer issues.
- Company: Join Action1, a leader in cloud-native cybersecurity solutions.
- Benefits: Enjoy remote work, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team solving real-world tech challenges.
- Qualifications: Strong Windows expertise and previous support experience required.
- Other info: Collaborate with skilled professionals in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Who we are: Action1 reinvents patching with an infinitely scalable, highly secure, cloud-native platform configurable in 5 minutes — it just works and is always free for the first 200 endpoints, with no functional limits. Featuring unified OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment with no VPN needed, it enables autonomous endpoint management that preempts ransomware and security risks, all while eliminating costly routine labor. Trusted by thousands of enterprises managing millions of endpoints globally, Action1 is certified for SOC 2 and ISO 27001.
Introduction: We’re currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients.
Key responsibilities:
- Provide timely, efficient technical support with prompt responses to customer inquiries.
- Troubleshoot and resolve customer issues via phone and other communication channels.
- Follow up with customers post-troubleshooting to ensure full product functionality.
- Collaborate with the engineering team to address complex technical challenges.
- Work closely with the product team, incorporating customer feedback into product improvements.
- Build and maintain an internal knowledge base with useful guides and solutions.
- Continuously refine and enhance the customer support process for better efficiency.
- Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams.
- Participate in customer meetings when needed to troubleshoot and resolve issues directly.
An ideal candidate will:
- Have strong expertise in Microsoft Windows operating systems.
- Ability to identify and troubleshoot failed patch installations.
- Be familiar with PowerShell scripting and able to understand basic scripts.
- Proficiency in Mac OS and/or Linux platforms.
- Demonstrate knowledge of software deployment and configuration using install switches.
- Be skilled in reading, writing, modifying, and backing up the Windows registry.
- Have previous experience in technical support or customer service roles.
- Possess excellent problem-solving and communication skills, working effectively with customers and internal teams.
- Have solid experience troubleshooting software issues across various environments.
Would be a plus:
- Experience with patch management solutions.
- Ability to analyze and interpret logs and event data.
- Knowledge of Windows Group Policy configuration and management.
- Familiarity with Windows servers and server management.
- A basic understanding of the Windows Security model and related protocols.
What we offer:
- Engaging challenges and opportunities to solve real-world problems.
- Continuous professional growth and learning with cutting-edge technologies.
- A stable income, flexible working hours, and opportunities for advancement.
- A supportive and collaborative team of skilled professionals.
- A remote-first culture, offering flexibility and work-life balance.
Join Action1 and be a driving force behind our success!
Technical Support Engineer Tier I employer: Action1
Contact Detail:
Action1 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer Tier I
✨Tip Number 1
Familiarise yourself with Action1's platform and its features. Understanding how their patch management works will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially with Microsoft Windows operating systems. Be prepared to discuss specific scenarios where you've successfully resolved technical issues in the past.
✨Tip Number 3
Network with current or former employees of Action1 on platforms like LinkedIn. They can provide insights into the company culture and the expectations for the Technical Support Engineer role.
✨Tip Number 4
Prepare to demonstrate your communication skills during the interview. Since the role involves customer interaction, practice explaining technical concepts in a clear and concise manner.
We think you need these skills to ace Technical Support Engineer Tier I
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Support Engineer Tier I position. Tailor your application to highlight relevant skills and experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in technical support or customer service roles. Mention specific examples where you successfully resolved technical issues or improved customer satisfaction.
Showcase Technical Skills: Clearly outline your expertise in Microsoft Windows operating systems, PowerShell scripting, and any other relevant technologies mentioned in the job description. Providing concrete examples of how you've used these skills can strengthen your application.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only expresses your interest in the role but also demonstrates your understanding of Action1's mission and values. Explain why you're a great fit for the team and how you can contribute to their success.
How to prepare for a job interview at Action1
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Microsoft Windows operating systems, PowerShell scripting, and basic troubleshooting techniques. Be prepared to discuss specific scenarios where you've successfully resolved technical issues.
✨Showcase Your Customer Service Skills
Since the role involves direct interaction with clients, highlight your previous experience in customer service. Share examples of how you've effectively communicated with customers and resolved their concerns, ensuring they felt valued and supported.
✨Familiarise Yourself with Action1's Products
Take some time to understand Action1's patch management solutions and their unique features. Being knowledgeable about the company's offerings will demonstrate your genuine interest in the role and help you answer questions more confidently.
✨Prepare for Problem-Solving Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when troubleshooting issues, and be ready to explain how you would approach resolving a customer's technical problem step-by-step.
