Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot customer issues.
- Company: Join Action1, a leader in cloud-native cybersecurity solutions.
- Benefits: Enjoy remote work, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team solving real-world tech challenges.
- Qualifications: Strong Windows expertise and previous support experience required.
- Other info: Collaborate with skilled professionals in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Who we are: Action1 reinvents patching with an infinitely scalable, highly secure, cloud-native platform configurable in 5 minutes — it just works and is always free for the first 200 endpoints, with no functional limits. Featuring unified OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment with no VPN needed, it enables autonomous endpoint management that preempts ransomware and security risks, all while eliminating costly routine labor. Trusted by thousands of enterprises managing millions of endpoints globally, Action1 is certified for SOC 2 and ISO 27001.
Introduction: We’re currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients.
Key responsibilities:
- Provide timely, efficient technical support with prompt responses to customer inquiries.
- Troubleshoot and resolve customer issues via phone and other communication channels.
- Follow up with customers post-troubleshooting to ensure full product functionality.
- Collaborate with the engineering team to address complex technical challenges.
- Work closely with the product team, incorporating customer feedback into product improvements.
- Build and maintain an internal knowledge base with useful guides and solutions.
- Continuously refine and enhance the customer support process for better efficiency.
- Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams.
- Participate in customer meetings when needed to troubleshoot and resolve issues directly.
An ideal candidate will:
- Have strong expertise in Microsoft Windows operating systems.
- Ability to identify and troubleshoot failed patch installations.
- Be familiar with PowerShell scripting and able to understand basic scripts.
- Proficiency in Mac OS and/or Linux platforms.
- Demonstrate knowledge of software deployment and configuration using install switches.
- Be skilled in reading, writing, modifying, and backing up the Windows registry.
- Have previous experience in technical support or customer service roles.
- Possess excellent problem-solving and communication skills, working effectively with customers and internal teams.
- Have solid experience troubleshooting software issues across various environments.
Would be a plus:
- Experience with patch management solutions.
- Ability to analyze and interpret logs and event data.
- Knowledge of Windows Group Policy configuration and management.
- Familiarity with Windows servers and server management.
- A basic understanding of the Windows Security model and related protocols.
What we offer:
- Engaging challenges and opportunities to solve real-world problems.
- Continuous professional growth and learning with cutting-edge technologies.
- A stable income, flexible working hours, and opportunities for advancement.
- A supportive and collaborative team of skilled professionals.
- A remote-first culture, offering flexibility and work-life balance.
Join Action1 and be a driving force behind our success!
Contact Detail:
Action1 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer Tier I
✨Tip Number 1
Familiarise yourself with Action1's platform and its features. Understanding how their patch management works will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially with Microsoft Windows operating systems. Be prepared to discuss specific scenarios where you've successfully resolved technical issues in the past.
✨Tip Number 3
Network with current or former employees of Action1 on platforms like LinkedIn. They can provide insights into the company culture and the expectations for the Technical Support Engineer role.
✨Tip Number 4
Prepare to demonstrate your communication skills during the interview. Since the role involves customer interaction, practice explaining technical concepts in a clear and concise manner.
We think you need these skills to ace Technical Support Engineer Tier I
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Support Engineer Tier I position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in technical support or customer service roles. Be specific about your expertise with Microsoft Windows operating systems and any familiarity with PowerShell scripting or other relevant technologies.
Showcase Problem-Solving Skills: Demonstrate your problem-solving abilities in your application. Provide examples of how you've successfully troubleshot issues in the past, particularly in software environments, to show that you can handle the challenges of the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention how your skills align with Action1's mission and values, and why you're excited about the opportunity to contribute.
How to prepare for a job interview at Action1
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Microsoft Windows operating systems, PowerShell scripting, and basic troubleshooting techniques. Be prepared to discuss specific examples of how you've resolved technical issues in the past.
✨Showcase Your Communication Skills
As a Technical Support Engineer, you'll need to communicate effectively with customers and internal teams. Practice explaining complex technical concepts in simple terms, and be ready to demonstrate your problem-solving approach during the interview.
✨Familiarise Yourself with Action1's Products
Take some time to understand Action1's cloud-native platform and its features. Being knowledgeable about their services will not only impress your interviewers but also help you answer questions more confidently.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions where you'll need to troubleshoot hypothetical customer issues. Think through your thought process and how you would approach resolving these problems, as this will showcase your analytical skills.
