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- Tasks: Provide top-notch technical support and troubleshoot customer issues efficiently.
- Company: Join Action1, a leader in cloud-native cybersecurity solutions trusted by thousands globally.
- Benefits: Enjoy flexible working hours, remote-first culture, and opportunities for professional growth.
- Why this job: Be part of a collaborative team solving real-world problems with cutting-edge technology.
- Qualifications: Strong expertise in Windows OS, troubleshooting skills, and previous customer service experience required.
- Other info: Ideal for tech-savvy individuals looking to make an impact in cybersecurity.
The predicted salary is between 28800 - 43200 £ per year.
Who we are: Action1 reinvents patching with an infinitely scalable, highly secure, cloud-native platform configurable in 5 minutes — it just works and is always free for the first 200 endpoints, with no functional limits. Featuring unified OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment with no VPN needed, it enables autonomous endpoint management that preempts ransomware and security risks, all while eliminating costly routine labor. Trusted by thousands of enterprises managing millions of endpoints globally, Action1 is certified for SOC 2 and ISO 27001.
Introduction: We’re currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients.
Key responsibilities:
- Provide timely, efficient technical support with prompt responses to customer inquiries.
- Troubleshoot and resolve customer issues via phone and other communication channels.
- Follow up with customers post-troubleshooting to ensure full product functionality.
- Collaborate with the engineering team to address complex technical challenges.
- Work closely with the product team, incorporating customer feedback into product improvements.
- Build and maintain an internal knowledge base with useful guides and solutions.
- Continuously refine and enhance the customer support process for better efficiency.
- Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams.
- Participate in customer meetings when needed to troubleshoot and resolve issues directly.
An ideal candidate will:
- Have strong expertise in Microsoft Windows operating systems.
- Ability to identify and troubleshoot failed patch installations.
- Be familiar with PowerShell scripting and able to understand basic scripts.
- Proficiency in Mac OS and/or Linux platforms.
- Demonstrate knowledge of software deployment and configuration using install switches.
- Be skilled in reading, writing, modifying, and backing up the Windows registry.
- Have previous experience in technical support or customer service roles.
- Possess excellent problem-solving and communication skills, working effectively with customers and internal teams.
- Have solid experience troubleshooting software issues across various environments.
Would be a plus:
- Experience with patch management solutions.
- Ability to analyze and interpret logs and event data.
- Knowledge of Windows Group Policy configuration and management.
- Familiarity with Windows servers and server management.
- A basic understanding of the Windows Security model and related protocols.
What we offer:
- Engaging challenges and opportunities to solve real-world problems.
- Continuous professional growth and learning with cutting-edge technologies.
- A stable income, flexible working hours, and opportunities for advancement.
- A supportive and collaborative team of skilled professionals.
- A remote-first culture, offering flexibility and work-life balance.
Join Action1 and be a driving force behind our success!
Technical Support Engineer Tier I employer: Action1
Contact Detail:
Action1 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer Tier I
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows operating systems and PowerShell scripting. Having hands-on experience or even personal projects that showcase your skills can make you stand out during the interview process.
✨Tip Number 2
Prepare to discuss your previous technical support experiences in detail. Think of specific examples where you successfully resolved customer issues or improved processes, as this will demonstrate your problem-solving abilities and customer service skills.
✨Tip Number 3
Research Action1 and its products thoroughly. Understanding their patch management solutions and how they operate will not only help you answer questions more effectively but also show your genuine interest in the company and its mission.
✨Tip Number 4
Practice common technical support scenarios and troubleshooting techniques. Being able to articulate your thought process when diagnosing issues will impress interviewers and demonstrate your readiness for the role.
We think you need these skills to ace Technical Support Engineer Tier I
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Support Engineer Tier I position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in technical support or customer service roles. Be specific about your expertise with Microsoft Windows operating systems and any familiarity with PowerShell scripting, as these are crucial for the role.
Showcase Problem-Solving Skills: Demonstrate your problem-solving abilities in your application. Provide examples of how you've successfully troubleshot issues in past roles, particularly those related to software deployment and configuration.
Personalise Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Action1 and how your skills align with their mission of providing exceptional customer support.
How to prepare for a job interview at Action1
✨Know Your Technical Stuff
Make sure you're well-versed in Microsoft Windows operating systems and have a solid understanding of PowerShell scripting. Brush up on troubleshooting techniques for patch installations, as this will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved technical issues in previous roles. Highlight your ability to think critically and troubleshoot effectively, as these are key skills for a Technical Support Engineer.
✨Communicate Clearly
Since you'll be interacting with customers, strong communication skills are essential. Practice explaining complex technical concepts in simple terms, and be ready to demonstrate how you would handle customer inquiries and follow-ups.
✨Familiarise Yourself with Action1
Research Action1's products and services before the interview. Understanding their cloud-native platform and how it addresses security risks will show your genuine interest in the company and the role, making you a more compelling candidate.
