At a Glance
- Tasks: Support families and volunteers, coordinate referrals, and ensure smooth operations.
- Company: Join Spoons, a compassionate organisation dedicated to supporting families.
- Benefits: 28 days holiday, flexible working, training opportunities, and a work laptop.
- Other info: Hybrid role with part-time hours and potential for job share.
- Why this job: Make a real difference in the lives of families while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 29287 - 35795 £ per year.
As our Service Support Coordinator, you will play a central role in supporting the day-to-day operation of Spoons services.
You will be a welcoming first point of contact for families, coordinate referrals and enquiries, support the administration of our volunteer and peer support programmes, and help keep the systems and processes behind our services running smoothly.
Your key responsibilities will be
- Families and Referrals
- Act as a welcoming first point of contact for families, volunteers and partners
- Coordinate parent referrals, enquiries and signposting
- Liaise with the Family Support Team to allocate referrals and ensure families receive timely and compassionate support
- Manage incoming communications and ensure enquiries are responded to or directed appropriately
- Recognise and appropriately elevate safeguarding concerns in line with Spoons policies and procedures
- Volunteer and Peer Support Administration
- Drive awareness of volunteering opportunities across Greater Manchester
- Support volunteer recruitment, onboarding and induction processes
- Coordinate references, DBS and compliance checks
- Support volunteers and peer supporters in their day-to-day activities
- Maintain accurate volunteer records and training records
- Provide administrative support to the peer support programme
- Administration and Operational Support
- Coordinate meetings, activities and room bookings
- Coordinate the ordering of stock and resources for groups and services
- Maintain organisational systems, databases and documentation
- Provide administrative support to help services run smoothly across the organisation
- Ensure all family, volunteer and service data is handled securely and in accordance with GDPR and Spoons information governance policies
- Monitoring and Feedback
- Maintain records relating to referrals, volunteer activity and service engagement
- Support the collection and collation of feedback from families, volunteers, partner organisations and engagement activities
- Record and monitor volunteer activity and hours
- Wider Organisational Contribution
- Work collaboratively with colleagues to support the effective delivery of Spoons services
- Contribute to wider organisational activities where required, in line with the role and level of responsibility
- Promote the values and culture of Spoons
- Key information
- Employer: Spoons
- Locations: Hybrid, Greater Manchester, Bury
- Role Type: Fixed term
- Working Hours: Part-Time
- More about this role
- Closing Date: Sunday 6th September 2026 at 12:00pm
- Closing Time: 12pm
- Contact Information: care@spoons. org. uk
- Employee Benefits: 28 days holiday plus bank holidays plus Christmas closure (pro rata to your working hours)
- Work laptop and mobile phone
- Training and development opportunities
- Flexible Working Options: Remote Working, Part time
- Would You Consider A Job Share For The Role?: Yes
- #J-18808-Ljbffr
Service Support Coordinator employer: Action Together
TLC: Talk, Listen, Change is an exceptional employer that prioritises employee growth and well-being, offering a supportive hybrid work environment in Greater Manchester. With a strong focus on professional development, generous leave policies, and a collaborative culture, employees are empowered to drive meaningful change while enjoying a healthy work-life balance. Join us to be part of a passionate team dedicated to making a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Coordinator
✨Get Involved in Local Initiatives
Dive headfirst into local community projects and social enterprises! This not only builds your experience but also connects you with like-minded folks who may know about part-time opportunities. Plus, many nonprofits announce openings through their events and volunteer activities, so keep your ears to the ground!
✨Join Social Impact Networks
Look for networks and forums centred around social impact – think local charity groups or online platforms where changemakers hang out. These places are goldmines for job leads, especially for part-time roles like the ones at Action Together. Engaging in discussions can also help you make meaningful connections with potential employers!
✨Utilise Your University’s Resources
If you’re still in uni, tap into career services that may have exclusive listings for part-time roles in nonprofits. They often host job fairs or info sessions where you can meet representatives from organisations like Action Together directly. It’s a great way to make an impression beyond your CV!
✨Check Out Online Opportunities
Websites like Idealist or CharityJob specifically showcase part-time positions in the nonprofit sector. Make sure to check these regularly while keeping an eye on Action Together’s own job listings on our website. Being proactive here can put you ahead of the curve!
We think you need these skills to ace Service Support Coordinator
Some tips for your application 🫡
Show Your Passion for Social Impact:For a role like Service Support Coordinator at Action Together, your cover letter is your chance to shine a light on why social impact matters to you. Share any personal experiences or volunteer work that highlight your commitment to the cause. We want to see your genuine enthusiasm!
Highlight Relevant Experience:Make sure your CV showcases any nonprofit work or projects you've been involved in, even if they were part-time or volunteer roles. Emphasize skills like project management, fundraising, or community engagement. These are key in the nonprofit sector, and we want to see how you can contribute to our mission!
Tailor Your Application:When applying for the Service Support Coordinator, customise your documents to fit the vibe of Action Together. Use our language, reflect our values, and connect your personal goals with our mission. This shows us you’ve done your homework and you're excited to join the team in this part-time capacity.
Don’t Forget Your Availability:As this is a part-time position, clearly outline your availability in your application. Whether you're a student balancing studies or have other commitments, we appreciate transparency. Just pop your available hours in your cover letter or CV so we can see how you fit into our schedule.
How to prepare for a job interview at Action Together
✨Show Your Passion for the Cause
When applying for a part-time role in the nonprofit sector, it's essential to convey your genuine enthusiasm for the mission of Action Together. Be ready to share personal stories or experiences that highlight why social impact matters to you and how you align with their goals.
✨Bring Tangible Examples of Impact
Nonprofits often look for candidates who can demonstrate their ability to create meaningful change. Prepare examples from your past experiences—whether in volunteering, projects, or academic work—that showcase your skills in making a positive impact. Use metrics if possible; it's all about showing how you’ve really contributed.
✨Be Ready for Scenario Questions
Expect to encounter scenario-based questions during your interview. These will assess how you handle real-world challenges in the nonprofit space. For example, how would you deal with limited resources or navigate a conflict with team members? Think through your past experiences to give thoughtful responses.
✨Flexibility and Availability are Key
Since it's a part-time role, they might dig into your availability during the interview. Be open and clear about your schedule and how it can align with Action Together's needs. They’ll want to know that you can commit without compromising your passion for the work!
